Customer Feedback

IT Services Company Feedback | Customer comments

Don’t take our word for it. This is what our customers have said about our IT Services.

Real Customer Comments

As an IT Services company, the feedback we get from the people we support is testament to the quality and professionalism of the team at Service Innovation. Here are some of the comments left for our team after providing assistance to our customers. 

 "Can't speak highly enough!"
(DR on 29/08/2019 at 14:15:00)

 "Spoke with (analyst name), again super service and a big thank you.(end user name)"
(JD on 25/08/2019 at 13:46:54)

 "Thank you for all you do"
(JD on 23/08/2019 at 12:34:24)

 "i feel very confident when i do call IT"
(PG on 22/08/2019 at 14:23:14)

 "Was prompt and greatly appreciated."
(PM on 21/08/2019 at 13:14:34)

 ":)"
(JC on 20/08/2019 at 11:06:13)

 "This guy/the help received today was awesome! Thank you!"
(DA on 18/08/2019 at 12:57:21)

 "Thank you ;)"
(LE on 13/08/2019 at 15:31:05)

 "Thank you"
(TC on 13/08/2019 at 09:58:18)

 "Excellent support as always :)"
(CB on 11/08/2019 at 14:42:04)

 "Always awesome, thank you!"
(RS on 08/08/2019 at 13:18:12)

 "service is always great"
(MH on 05/08/2019 at 19:51:07)

 "great prompt service."
(AD on 05/08/2019 at 15:41:01)

 "(analyst name) looked after me and was super helpful as always.Customer Service excellent. (end user name)"
(JD on 05/08/2019 at 14:19:40)

 "(analyst name) is always very helpful and friendly"
(LT on 03/08/2019 at 17:35:36)

 "Thank you so much for your assistance!"
(SM on 02/08/2019 at 16:21:35)

 "Thanks (analyst name) for updating the Mitel Phone."
(JB on 01/08/2019 at 15:34:43)

 "As always, ever efficient.Love your work (analyst name)!"
(DR on 01/08/2019 at 10:44:25)

 "(analyst name) was very helpful and resolved my issue promptly thanks"
(BS on 01/08/2019 at 06:52:54)

 "Awesome"
(AS on 29/07/2019 at 17:19:11)

 "Very prompt & efficient, Thank you"
(LE on 29/07/2019 at 16:11:39)

 "Excellent support as always :)"
(CB on 26/07/2019 at 12:37:58)

 "Thank you :)"
(JM on 24/07/2019 at 15:59:07)

 "(analyst name) has always been very helpful to me and the other team members as I have only been at (companyname) for 8 weeks. It's great to receive that service and he also has a very friendly nature about him."
(PM on 23/07/2019 at 11:25:28)

 "Very good job. Thank you."
(BB on 22/07/2019 at 10:59:14)

 "(analyst name) is always amazing"
(RN on 17/07/2019 at 11:08:20)

 "Fabulous job as always (analyst name)Thank you"
(DR on 16/07/2019 at 15:22:26)

 "Extremely happy"
(AS on 15/07/2019 at 13:12:02)

 "(analyst name) is excellent to deal with. Very friendly and so helpful and doesn't make me feel like I should know this or I'm IT illiterate! A pleasure to deal with! (end user name)"
(CB on 11/07/2019 at 15:29:54)

 "(analyst name) has been really supportive and swift in resolving all issues from my end.The whole IT Team has been really helpful and quick to assist professionally with all issues I needed resolution for...every day.It makes my life easier having you guys on standby for all of us in Sales. Thanks, LOVE YOUR WORK everyone! :)"
(CM on 10/07/2019 at 15:26:29)

 "Prompt and quick response Thank you"
(BK on 08/07/2019 at 11:15:35)

 "All great"
(CS on 05/07/2019 at 13:13:16)

 "Thank you for the quick start up"
(JM on 03/07/2019 at 16:53:24)

 "Thanks for fixing my problem so quickly guys! :)"
(KS on 02/07/2019 at 15:34:07)

 "Thank you (end user name) :)"
(JT on 02/07/2019 at 14:21:12)

 "IT always resolve my problems efficiently.They are friendly and a great team to deal with."
(CA on 02/07/2019 at 09:44:53)

 "thank you IT"
(JD on 01/07/2019 at 10:20:18)

 "Happy thank you"
(JR on 28/06/2019 at 12:15:17)

 "Exceptionally efficient as always!"
(DR on 25/06/2019 at 15:40:29)

 "Great work team IT"
(HH on 20/06/2019 at 11:13:19)

 "Given all of the unnotified / untrained system changeswe couldn't operate without this support ! Thanks (analyst name) :)"
(CB on 14/06/2019 at 16:54:42)

 "The issue was resolved Thanks Regards (end user name)"
(OS on 14/06/2019 at 12:21:11)

 "My problem was very simple and I was made comfortable with the IT tech. Thankyou ..(end user name)"
(JK on 13/06/2019 at 10:15:27)

 "Appreciated (analyst name)'s ability to have the issue rectified and to think outside the box."
(PG on 12/06/2019 at 16:53:29)

 "Was very prompt and actioned straight away, hence why I gave a score of 10 to all of the above."
(PM on 12/06/2019 at 10:30:19)

 "Thank you"
(LE on 11/06/2019 at 13:50:09)

 "Great friendly service!"
(JA on 11/06/2019 at 12:34:37)

 "Fabulous job as always"
(DR on 11/06/2019 at 11:16:43)

 "(analyst name) was extremely helpfull :)"
(SD on 09/06/2019 at 11:31:58)

 "Very friendly and helpful"
(ML on 08/06/2019 at 13:26:29)

 "THANK YOU sosososososososMUCH… Life safer as always (analyst name) ~"
(JM on 06/06/2019 at 16:38:43)

 "always a great help."
(LW on 05/06/2019 at 10:12:38)

 "Prompt and great service thanks (end user name)"
(BS on 04/06/2019 at 10:54:06)

 "Thank you so much for your prompt assistance"
(JD on 31/05/2019 at 15:36:12)

 "Always a 10 - everyone - always great, thank you!"
(RS on 31/05/2019 at 13:46:52)

 "Very speedy response"
(BR on 30/05/2019 at 08:38:40)

 "Thank you (analyst name) , all resolved in 1 call."
(JB on 29/05/2019 at 14:43:10)

 "(analyst name) was supremely helpful as she always is. Thanks :)"
(CP on 29/05/2019 at 09:38:55)

 "You guys are good, thankyou."
(PS on 28/05/2019 at 12:57:08)

 "Thank you (analyst name), as always, love your work!"
(DR on 27/05/2019 at 11:09:29)

 "Thank you (analyst name), you were great as always!"
(PH on 27/05/2019 at 11:00:23)

 "Great help from (analyst name)"
(RN on 27/05/2019 at 10:47:32)

 "I am very happy with (analyst name) who is always patient, efficient and great to deal with."
(CA on 24/05/2019 at 11:14:17)

 "As always (analyst name) was fantastic. Patient ans helpful, and resolved my problem very quickly and efficiently."
(YW on 23/05/2019 at 16:47:45)

 "The issue was resolved and I could continue working"
(AB on 23/05/2019 at 16:25:08)

 "Thanks (analyst name), you fixed in minutes something that has been bothering me for weeks."
(DC on 23/05/2019 at 08:56:53)

 "Thank you very muchly . As always superb service, great explanation and follow up."
(JM on 21/05/2019 at 10:54:59)

 "(analyst name) was very helpful and friendly, thanks for your help! :)"
(KM on 20/05/2019 at 15:04:57)

 "Great experience, speed and knowledge. 10/10"
(SC on 16/05/2019 at 15:41:06)

 "Well done, Thank you"
(LE on 16/05/2019 at 12:31:40)

 "Thank you (analyst name), always helpful and problem solving."
(JB on 15/05/2019 at 11:47:35)

 "job well done"
(SL on 14/05/2019 at 10:26:46)

 "(analyst name).... She is just the best! Friendly, polite, can have a joke around with you and quick, the jobs done in a blink. Don't loss that one, she's a ripper!"
(BM on 13/05/2019 at 16:31:33)

 "Love your work!"
(DR on 07/05/2019 at 13:51:02)

 "(analyst name) was great!"
(ML on 07/05/2019 at 13:49:12)

 "(analyst name) looked after me today and as usual the best customer service. (end user name)"
(JD on 05/05/2019 at 12:26:41)

 "(analyst name) did an exemplary job in helping me. He was courteous and engaging and made sure the task was completed correctly."
(CP on 03/05/2019 at 12:03:08)

 "Great job done by (analyst name) & (analyst name) - no issues and smooth transition within 24 hours!"
(MM on 02/05/2019 at 17:06:21)

 "Thankyou for your prompt help and resolution!"
(BF on 29/04/2019 at 20:50:47)

 "I would've been in trouble if not for (analyst name)'s and then (analyst name)'s help well done gents."
(NG on 29/04/2019 at 18:46:05)

 "Great work, keep it up,"
(HH on 28/04/2019 at 15:30:43)

 "fantastic as always"
(LW on 26/04/2019 at 15:05:19)

 "Quick, friendly and efficient!"
(FT on 26/04/2019 at 14:06:11)

 "Another great job done by (analyst name). Fast efficient and professional. Always"
(YW on 25/04/2019 at 16:17:13)

 "Thanks (analyst name) you were quick and efficient....From (end user name)"
(JK on 25/04/2019 at 15:38:26)

 "He was very good."
(PM on 24/04/2019 at 12:38:19)

 "As always, the IT team is ready to assist me when i need a printer added to my access. Thanks team, keep up the great work :)"
(JT on 24/04/2019 at 11:11:23)

 "Efficient as always. Love your work:)"
(DR on 23/04/2019 at 10:03:37)

 "(analyst name) helped me today and as usual so helpful and gave excellent advise. (end user name)"
(JD on 15/04/2019 at 15:53:27)

 "quickly resolved"
(ML on 12/04/2019 at 12:00:26)

 "Very friendly service & excellent outcome, thank you."
(CS on 12/04/2019 at 10:44:07)

 "punctual as always"
(LW on 11/04/2019 at 13:14:58)

 "(analyst name) answered my call and was able to help me straight away. she also picked up other issues I was having during our call without me even asking. she was polite and very happy. overall I couldn't be happier with (analyst name)'s service"
(BA on 10/04/2019 at 14:42:39)

 "I had trouble with my swipe card and it was only effecting one office, the resolution worked out well"
(RW on 09/04/2019 at 11:48:09)

 "Big thanks to (analyst name), she is always helpful and professional."
(DA on 04/04/2019 at 13:51:33)

 "(analyst name) has been very prompt with resolving this issue for us."
(CM on 04/04/2019 at 12:41:23)

 "(analyst name) was so helpful, again.."
(PG on 01/04/2019 at 09:42:22)

 "(analyst name) was a great help, thank you for fixing my it issue! (end user name)"
(JC on 28/03/2019 at 13:19:25)

 "Thank you (analyst name) and the team!"
(RS on 25/03/2019 at 15:51:05)

 "job well done !"
(SL on 22/03/2019 at 10:12:07)

 "So helpful"
(PS on 21/03/2019 at 22:28:10)

 "Excellent support as always."
(CB on 21/03/2019 at 15:45:15)

 "Thank you (analyst name)! Love your work!"
(DR on 21/03/2019 at 14:11:06)

 "(analyst name) is always a great help and very thorough with resolving Issues. (analyst name), (analyst name) and (analyst name) have been really helpful and prompt with helping out as well. Great team!"
(CM on 21/03/2019 at 12:31:59)

 "Thank you so much (analyst name)."
(JB on 19/03/2019 at 10:17:54)

 "We are so lucky to have a great IT team."
(LW on 18/03/2019 at 13:27:50)

 "I am always happy with the service from the I T group. (end user name)"
(JK on 16/03/2019 at 13:16:39)

 "Well done, Thank you"
(LE on 13/03/2019 at 12:25:21)

 "(analyst name) looked after me today - excellent as always. Resolved my issues very quickly - Thank you (analyst name). (end user name)"
(JD on 10/03/2019 at 13:38:02)

 "LOVE YA WORK!!! Thanks again (analyst name) :)"
(DR on 07/03/2019 at 09:07:21)

 "(analyst name) followed up on my ticket both with a phone call and an email. Very helpful."
(RL on 06/03/2019 at 18:27:39)

 "Very happy with team member. Issue resolved quickly. Great service!!"
(CA on 06/03/2019 at 12:22:13)

 "Great response to me email and the matter was dealt with promptly."
(RW on 28/02/2019 at 10:09:35)

 "(analyst name) was great"
(JC on 27/02/2019 at 19:44:39)

 "All completed & rectified. Thank you"
(LE on 26/02/2019 at 16:14:30)

 "(analyst name) was a great help!"
(FT on 26/02/2019 at 11:13:04)

 "Great assistance. Thank you."
(BB on 25/02/2019 at 16:54:02)

 "(analyst name) you were fantastic!. Keep up the good work, Regards. (end user name)"
(SM on 23/02/2019 at 13:30:18)

 "A great help to me in the past week as always."
(LW on 22/02/2019 at 11:41:43)

 "Love your work. (end user name)!"
(DR on 21/02/2019 at 09:39:06)

 "Being a new staff member, I did not have a password assigned to me. I was able to make a quick call to IT and the matter was resolved immediately over the phone."
(LB on 20/02/2019 at 15:22:10)

 "Allows helpful and professional and courteous:)"
(FT on 19/02/2019 at 20:55:19)

 "As always I have received excellent service - thank you to (analyst name)."
(JD on 18/02/2019 at 16:36:53)

 "(analyst name) was most helpful and patient while she explained to me the problem and how to resolve it. She resolved it quickly and in a professional manner. All your team is very skilled and helpful. They have always resolved any issues quickly and and in a kindly manner."
(YW on 15/02/2019 at 14:42:10)

 "Thank you (analyst name)."
(AB on 15/02/2019 at 13:19:33)

 "(analyst name) is amazing!"
(LC on 14/02/2019 at 17:55:30)

 "Thanks!"
(DS on 14/02/2019 at 13:48:50)

 "Many thanks (analyst name)!"
(MS on 11/02/2019 at 14:35:01)

 "GREAT EFFORT."
(BB on 11/02/2019 at 14:16:03)

 "Working well ! thank you"
(LE on 11/02/2019 at 11:45:43)

 "Helpful and efficient as always!"
(DR on 07/02/2019 at 09:30:08)

 "Please pass on to (analyst name) that I was very happy with her Service and ability to teach me."
(PG on 06/02/2019 at 12:58:37)

 "...(analyst name) has helped me over the past 5 days with other issue on this new laptop and he has been amazing."
(TB on 05/02/2019 at 14:44:56)

 "(analyst name) was great! (Sorry if I spelt that wrong)"
(FT on 04/02/2019 at 16:03:12)

 "Thanks for dealing with my 'did you try turning it off and on again?' request so gracefully haha"
(RH on 04/02/2019 at 13:01:15)

 "very easy to deal with"
(JC on 04/02/2019 at 09:22:00)

 "Very pleasant and explained thigs well :)"
(SM on 31/01/2019 at 09:50:45)

 "Firstly IT addressed my issue very quickly. (analyst name) explained to me what i had done to loose the file on which i was working on and how to find it via another drive - should i loose it again. She explained and via remote also showed me how to look for it as well. Extremely happy with my service :)"
(YW on 30/01/2019 at 15:33:30)

 "had good knowledge of what we where trying to achieve."
(EG on 29/01/2019 at 14:09:47)

 "Awesome as always!"
(DR on 22/01/2019 at 11:45:01)

 "Great to work with ,quick and easy as usual :)"
(CB on 18/01/2019 at 09:59:54)

 "very satisfied"
(MH on 17/01/2019 at 10:04:58)

 "perfect assistance and issue resolved by (analyst name) once he was aware quick-smart"
(MB on 16/01/2019 at 12:52:50)

 "As always my problem was solved with help from (analyst name). Thank you again"
(JD on 14/01/2019 at 16:10:55)

 "(analyst name) is very professional and amazing at her job. I always appreciate her assistance."
(DA on 14/01/2019 at 11:55:41)

 "Great full for a quick resolution."
(PG on 10/01/2019 at 08:29:52)

 "thanks for your support and great work !"
(SL on 08/01/2019 at 11:28:23)

 "(analyst name) THANK YOU! Always a pleasure working with you 🙂 i greatly appreciate your help!"
(RM on 08/01/2019 at 11:15:18)

 "(analyst name) was great as always and ensured to double check all was well after the call."
(LW on 07/01/2019 at 15:29:12)

 "Great work by the entire IT team :)"
(AV on 07/01/2019 at 09:58:27)

 "Great service, especially with the bonus of the 'delivery' with humour."
(AA on 20/12/2018 at 15:22:03)

 "(analyst name) answered the phone quickly, and resolved my IT issue quickly and very efficiently . He explained why the issue & how to resolve the issue for myself next time. Terrific Service :)"
(YW on 14/12/2018 at 15:05:28)

 "(analyst name) was excellent, quick, efficient, well mannered and knowledgeable. Couldn't be happier ........... Russell (B.A. trainer QLD)"
(RM on 12/12/2018 at 21:10:15)

 "Issue was sorted in minimum time. (analyst name) was friendly and helpful. Absolutely no complaints from me :)"
(AJ on 12/12/2018 at 11:08:18)

 "Excellent assistance as always!"
(DR on 11/12/2018 at 09:17:28)

 "Quickly resolved thank you very much :)"
(JF on 07/12/2018 at 15:58:40)

 "great support thanks !"
(SL on 07/12/2018 at 09:00:53)

 "I am always impressed with the IT team and their efficiency when it come to dealing with my issues. I would be lost with out them. Thank you to all of the team for your assistance."
(TB on 05/12/2018 at 14:18:29)

 "the services was professional and fast"
(MA on 04/12/2018 at 11:02:12)

 "(analyst name) is always fantastic, my incidents are always resolved in a really timely manner and she's always lighthearted and nice."
(RH on 30/11/2018 at 15:08:27)

 "Great help - friendly staff"
(ML on 30/11/2018 at 11:47:27)

 "Fabulous as always!"
(DR on 26/11/2018 at 16:09:47)

 "Resolved - too easy"
(CG on 26/11/2018 at 15:16:43)

 "Thanks (analyst name), it was an easy fix. Better to be safe than sorry. Regards (end user name)"
(JK on 24/11/2018 at 12:17:02)

 "As far as I can tell everything has been setup directly."
(AH on 23/11/2018 at 16:21:56)

 "Thanks (analyst name) :)"
(JB on 22/11/2018 at 09:25:12)

 "(analyst name) was a great help as always."
(LW on 21/11/2018 at 16:33:50)

 "She was great!"
(LN on 21/11/2018 at 10:25:33)

 "(analyst name) and (analyst name) ... great job."
(CM on 20/11/2018 at 15:14:00)

 "I.T are very quick in everything they do, very satisfied and (analyst name) is a great asset to the team :-)"
(LG on 20/11/2018 at 14:30:02)

 "(analyst name) is always very speedy, helpful and professional"
(ED on 20/11/2018 at 13:24:12)

 "THANK YOU, (analyst name)."
(PH on 19/11/2018 at 11:58:26)

 "(analyst name) is always very helpful"
(SH on 19/11/2018 at 11:53:54)

 "Solved my issue quickly."
(TN on 18/11/2018 at 11:39:50)

 "job well done - thanks !"
(SL on 14/11/2018 at 15:34:53)

 "(analyst name) looked after the problem - perfect and thank you."
(JD on 12/11/2018 at 13:45:26)

 "Awesome as always!"
(DR on 12/11/2018 at 11:47:47)

 "Thank you (analyst name) !"
(JB on 07/11/2018 at 15:58:00)

 "(analyst name) fixed the issue within half an hour of lodging the ticket. Easy, quick and very helpful!"
(HW on 07/11/2018 at 12:01:03)

 "Awesome help. Thanks (analyst name). (end user name)"
(HC on 05/11/2018 at 13:55:09)

 "Great response time and sensible solutions!"
(FT on 01/11/2018 at 15:59:09)

 "A super quick answer and resolution to my problem . Thanks guys."
(PS on 31/10/2018 at 08:40:19)

 "Love your work!"
(DR on 29/10/2018 at 15:41:55)

 "Love the service provided and the speed of resolution."
(SB on 24/10/2018 at 11:59:51)

 "Love the service provided and the speed of resolution."
(SB on 24/10/2018 at 11:59:51)

 "understood what I was asking - investigated and fixed all very quick"
(SL on 24/10/2018 at 09:29:14)

 "Great service from the IT Team"
(CS on 23/10/2018 at 17:29:49)

 "Always brilliant!"
(AN on 18/10/2018 at 17:09:49)

 "Well done and thank you"
(LE on 18/10/2018 at 10:41:33)

 "As always, very easy to log a ticket and quickly resolved. Thank you"
(PB on 17/10/2018 at 18:20:01)

 "thank you"
(JR on 17/10/2018 at 10:01:42)

 "Keep up the great support!"
(DG on 15/10/2018 at 12:29:04)

 "Thank you :)"
(CG on 13/10/2018 at 13:42:05)

 "Always a pleasure dealing with (analyst name)! Thanks (analyst name)!"
(DR on 12/10/2018 at 12:32:01)

 "Very happy with the service."
(SW on 05/10/2018 at 14:00:43)

 "(analyst name) was friendly, patient and helpful"
(KP on 05/10/2018 at 10:15:36)

 "(analyst name) was great...thanks"
(MG on 04/10/2018 at 12:44:13)

 "resolved very quickly, thanks again for fixing it (analyst name)"
(CN on 01/10/2018 at 11:39:21)

 "Thank you."
(DG on 29/09/2018 at 10:56:35)

 "Thank you again (analyst name)"
(JB on 26/09/2018 at 15:09:23)

 "WE HAVE THE BEST IT TEAM EVER - ALWAYS HAPPY TO HELP."
(LW on 26/09/2018 at 11:32:40)

 "(analyst name) was fantastic. He solved my problem straight away and gave me a work-around solution in case the issue appears again in the future."
(LN on 24/09/2018 at 16:13:47)

 "Excellent Service as always thank you (analyst name)"
(DR on 21/09/2018 at 15:31:44)

 "My issue was resolved very quickly, thank you"
(BS on 19/09/2018 at 22:12:58)

 "thank you for all your help"
(LS on 19/09/2018 at 11:19:57)

 "awesome !"
(SL on 17/09/2018 at 15:04:46)

 "Thanks (analyst name), great work"
(MS on 10/09/2018 at 11:00:20)

 "(analyst name) was awesome on this occasion, In fact (analyst name) is always bang on with every situation I have needed IT support."
(CD on 10/09/2018 at 09:53:24)

 "Thank U"
(RB on 09/09/2018 at 08:58:49)

 "As usual IT is always very helpful. Thank you (analyst name)"
(JD on 07/09/2018 at 13:53:08)

 "Excellent service as always. Love your work thank you (analyst name)!"
(DR on 07/09/2018 at 12:23:28)

 "Very friendly service and solved issue very quickly"
(AH on 07/09/2018 at 09:59:48)

 "(analyst name) has always been fantastic."
(SM on 04/09/2018 at 12:53:38)

 "Thanks (analyst name)!"
(RS on 04/09/2018 at 12:17:22)

 "Super efficient as always! Love your work"
(DR on 24/08/2018 at 12:42:51)

 "Thanks heaps guys please keep up the good work"
(CS on 23/08/2018 at 15:42:47)

 "I have always found IT to be quite swift in handling my queries. This particular incident required an outside contractor to come and assess the printer. I was very impressed (could have amounted to good timing but still) with how quickly someone came out to look at our printer when I only logged the issue with IT earlier that morning."
(VB on 23/08/2018 at 12:11:13)

 "(customer name) IT HELP Rocks!"
(AN on 22/08/2018 at 15:58:29)

 "Great service as usual!!"
(CC on 22/08/2018 at 11:57:46)

 "Always excellent"
(JD on 20/08/2018 at 13:26:28)

 "As always - efficient and very helpful Thank you (end user name)"
(YW on 18/08/2018 at 11:53:48)

 "Thank you to (end user name) for resolving my request."
(JB on 17/08/2018 at 14:35:13)

 "Very supportive and knowledgeable"
(MB on 17/08/2018 at 10:17:05)

 "All good thank you."
(BB on 15/08/2018 at 18:52:05)

 "(analyst name) is very quick!!"
(EG on 15/08/2018 at 12:40:26)

 "Was very helpful thank you"
(EG on 14/08/2018 at 07:44:57)

 "(analyst name) was very nice and very professional and fixed my problem for me very quickly."
(AC on 13/08/2018 at 15:45:35)

 "(analyst name) was excellent in her service."
(KS on 13/08/2018 at 09:36:29)

 "(analyst name) was great! Fixed my issue efficiently and took the time to show me a couple of links I can use for the future."
(ZS on 12/08/2018 at 11:15:44)

 "Thank you"
(LE on 08/08/2018 at 16:51:28)

 "Very grateful and appreciative that we have such a dedicated and efficient IT geniuses to assist every single time :)"
(HN on 07/08/2018 at 18:52:00)

 "(analyst name) was great, patient and knowledgable. He even fixed issues I wasn't even calling about!"
(LW on 07/08/2018 at 15:56:51)

 "Awesome Team! Love your work:)"
(DR on 06/08/2018 at 14:56:57)

 "All good"
(SL on 02/08/2018 at 14:23:16)

 "Thank you (analyst name)."
(JB on 31/07/2018 at 16:15:10)

 "Thank you :)"
(JM on 31/07/2018 at 15:35:26)

 "perfect"
(LG on 31/07/2018 at 09:23:37)

 "All my questions were answered and my problem fixed on the spot. Thank you."
(AB on 30/07/2018 at 15:43:36)

 "(analyst name) is always helpful. Nothing is too much effort, or trouble for him to assist with any IT inquiry. He is always very pleasant and never laughs at my technology phobias He does a GREAT job 🙂 "
(YW on 29/07/2018 at 14:14:04)

 "I am always very grateful for the competence, immediate resolution and support from our (customer name) IT team! Thank you!"
(AN on 27/07/2018 at 13:06:35)

 "(analyst name) was very helpful and went over and beyond what I expected from the assistance I required. (analyst name) helped solve the issue and educated me on the solution at the same time. Thumbs up."
(DG on 26/07/2018 at 09:02:08)

 "Awesome as always!"
(DR on 23/07/2018 at 13:30:39)

 "Thank you resolving this quickly and efficiently."
(JK on 19/07/2018 at 14:26:00)

 "Very nice person to speak to and easy to work with."
(LK on 17/07/2018 at 13:13:09)

 "Great phone manner and expedient service"
(JA on 16/07/2018 at 08:05:32)

 "I was very pleased with the result and how quick it was resolved."
(AK on 12/07/2018 at 07:38:04)

 "Thank you (analyst name)! As per usual, problem fixed :)"
(SD on 10/07/2018 at 14:06:36)

 "Awesome, love your work as usual"
(DR on 09/07/2018 at 15:08:12)

 "Keep up great work"
(CS on 09/07/2018 at 12:08:28)

 "(analyst name) was excellent !!! thanks heaps (end user name)"
(SD on 05/07/2018 at 15:11:49)

 "Thank you"
(LE on 05/07/2018 at 15:08:05)

 "thanks for helping me set up my laptop, very quick"
(AL on 04/07/2018 at 16:51:23)

 "Thank you (analyst name), you're a life saver!"
(RS on 27/06/2018 at 15:49:36)

 "Much appreciated (analyst name)."
(JB on 27/06/2018 at 14:13:38)

 "Speedy service :)"
(LB on 25/06/2018 at 12:10:28)

 "Great on the spot service whilst I had customers with me waiting. Very Impressed!!"
(CG on 23/06/2018 at 16:10:11)

 "Love your work (analyst name), as always!"
(DR on 21/06/2018 at 16:12:12)

 "All good great work."
(CS on 18/06/2018 at 13:51:40)

 "Despite the problem being much harder to resolve than initially hoped (took just under an hour) (analyst name) did a great job of working through possible solutions on his end and then instructing me to search for possible solutions at my end. The problem was eventually resolved and the PC is now working fine again. Thanks (analyst name)!"
(AJ on 18/06/2018 at 12:09:23)

 "Awesome (analyst name)! Thank you."
(SD on 17/06/2018 at 13:27:06)

 "(analyst name) was fast and helpful, she picked up on things that I wasn't aware of and helped me further."
(EH on 15/06/2018 at 11:50:33)

 "Very very helpful :)"
(EB on 14/06/2018 at 14:58:57)

 "(analyst name) was fantastic. He had my problem solved within minutes.Thank you."
(AB on 08/06/2018 at 14:12:23)

 "All It persons are amazing at what they do, never been on the phone for more then 5 minutes and they rectify any issue I have. great team!"
(AK on 07/06/2018 at 11:08:07)

 "solved my issues in just a few mins!"
(GM on 07/06/2018 at 10:20:53)

 "Thanks (analyst name)"
(SC on 07/06/2018 at 10:06:56)

 "(analyst name) was great! Logged onto my Computer straight away and solved the issue immediately."
(AJ on 01/06/2018 at 09:50:29)

 "(analyst name) was great"
(JW on 31/05/2018 at 12:35:15)

 "(analyst name) is an excellent operator."
(NG on 30/05/2018 at 14:47:16)

 "Thanks (analyst name)!"
(OT on 30/05/2018 at 13:50:22)

 "(analyst name) has been very patient and helpful from beginning until the issue was resolved. Very clear instruction and very prompt reply"
(HL on 28/05/2018 at 09:22:12)

 "THANKS (analyst name)!"
(LC on 25/05/2018 at 10:48:54)

 "Always efficiently attended to!"
(DR on 22/05/2018 at 15:28:16)

 "(analyst name) was and always has been brilliant. She definitely deserves a pay rise."
(MD on 16/05/2018 at 14:04:48)

 "Thanks (analyst name) , Excellent service !!!"
(SD on 13/05/2018 at 16:24:37)

 "Keep up the good work (analyst name) :):)"
(RB on 10/05/2018 at 11:50:13)

 "Thanks"
(RF on 10/05/2018 at 11:24:57)

 "(analyst name) was very friendly and most helpful in solving my issue promptly. Thank you."
(PB on 10/05/2018 at 10:59:10)

 "Fabulous as always (analyst name)! Thanks once again"
(DR on 08/05/2018 at 11:40:10)

 "(analyst name) always offers fantastic assistance :)"
(AN on 07/05/2018 at 15:32:18)

 "Service was great."
(NG on 03/05/2018 at 16:10:07)

 "(analyst name) always does a good job at resolving issues."
(TC on 03/05/2018 at 09:52:52)

 "Fantastic! Keep up the good work guys!"
(CI on 30/04/2018 at 16:54:23)

 "My issue was resolved swiftly as always by (analyst name). Thank you !"
(JB on 26/04/2018 at 09:12:37)

 "Thank you for your assistance"
(JD on 23/04/2018 at 16:57:15)

 "very helpful and quick"
(SW on 23/04/2018 at 16:28:43)

 "(analyst name) awesome work as always! Thanks again for your help:)"
(DR on 23/04/2018 at 15:24:02)

 "I cannot fault our fantastic IT team. All my issues are resolved with expertise. (end user name)"
(LW on 23/04/2018 at 14:44:32)

 "Perfect. Thank you ~"
(JM on 23/04/2018 at 13:42:21)

 "Keep up the Good work (analyst name) :):)"
(RB on 22/04/2018 at 10:06:37)

 "Quick result and all sorted."
(MW on 20/04/2018 at 10:54:44)

 "Every time amazing service and polite :-)"
(JS on 17/04/2018 at 20:42:53)

 "(analyst name) is great!"
(JC on 17/04/2018 at 10:18:20)

 "(analyst name) fixed the problem very quickly"
(TP on 11/04/2018 at 16:04:40)

 "The gentleman who took my call was terrific."
(JD on 09/04/2018 at 16:34:13)

 "Thank you (analyst name), excellent work as always!"
(DR on 09/04/2018 at 14:43:52)

 "(analyst name) is a legend. She deserves a raise."
(CP on 03/04/2018 at 13:24:58)

 "Hardware problem to be resolved after Easter. meanwhile (analyst name) has provided a good workaround solution until hardware issue can be sorted."
(CB on 01/04/2018 at 13:41:00)

 "(analyst name) was great, very helpful and knowledgeable"
(SW on 28/03/2018 at 09:27:21)

 "Perfect 🙂 Helpful ~ waited for me to be able to access fully before leaving. Thank you ~"
(JM on 26/03/2018 at 12:03:38)

 "(analyst name) is great as always"
(JM on 20/03/2018 at 08:53:44)

 "Very good as always."
(CB on 17/03/2018 at 17:16:16)

 "Best department in the company!!!"
(MD on 16/03/2018 at 12:54:12)

 "Very helpful in a difficult situation (suspension of an employee)"
(OT on 15/03/2018 at 17:23:25)

 "Thank you"
(LE on 14/03/2018 at 09:08:45)

 "Perfect as always!"
(DR on 13/03/2018 at 16:19:34)

 "Our IT team are amazing, always happy to help."
(LW on 13/03/2018 at 15:18:06)

 "Many thanks (analyst name)"
(MS on 13/03/2018 at 12:00:46)

 "Wonderful Customer Service, Thank you"
(JH on 11/03/2018 at 14:46:22)

 "My issue was a password error but it was resolved very quickly by the IT team. Thank you for your prompt help."
(MW on 10/03/2018 at 07:08:07)

 "(analyst name) again came to my rescue and gave advice to promptly solve my problem."
(JD on 09/03/2018 at 16:53:36)

 "Always brilliant service, thank you!"
(AN on 08/03/2018 at 12:53:47)

 "Great service and always very quick to fix IT issues"
(CG on 02/03/2018 at 16:14:24)

 "Quick turnaround, very happy thank you."
(RM on 02/03/2018 at 15:19:39)

 "Excellent support as always. Thanks (analyst name)."
(CB on 02/03/2018 at 14:11:35)

 "(analyst name) knew the issue and resolved in less than 2 minutes."
(AS on 01/03/2018 at 10:30:46)

 "Thank you for the great service !!!"
(JB on 28/02/2018 at 14:25:03)

 "Thanks for your help again (analyst name), very much appreciagted"
(DR on 27/02/2018 at 11:48:16)

 "As usual excellent service from (analyst name) - solved my problem."
(JD on 23/02/2018 at 15:32:58)

 "ALWAYS kind, patient, understanding and great with instructions. Thank you."
(JH on 23/02/2018 at 12:21:36)

 "Well done (analyst name) !"
(LJ on 23/02/2018 at 09:32:57)

 "Thank you!"
(AN on 16/02/2018 at 15:54:25)

 "Thanks (analyst name)"
(TC on 16/02/2018 at 08:10:59)

 "IT are a great team - they are always happy to help in a timely manner."
(LW on 15/02/2018 at 09:43:13)

 "Thank you (analyst name)!"
(JB on 13/02/2018 at 10:55:46)

 "Thanks again (analyst name), love your work:)"
(DR on 12/02/2018 at 15:16:13)

 "Thank you"
(LE on 12/02/2018 at 12:48:06)

 "(analyst name) was very helpful to me today much appreciated ."
(JW on 11/02/2018 at 11:54:57)

 "Thanks for the quick fix (analyst name) Back to work I go :)"
(LB on 09/02/2018 at 11:37:22)

 "Speedy & professional !"
(CN on 09/02/2018 at 09:28:19)

 "(analyst name) is amazing. Thank you."
(MD on 07/02/2018 at 13:54:50)

 "Thanks (analyst name)!"
(LC on 07/02/2018 at 12:33:41)

 "(analyst name) was great, resolved my problem and took the time to explain why it occurs and what to do the next time. Waited and made sure I was up and running . Thanks"
(JM on 02/02/2018 at 12:15:00)

 "Immediate rectification of issue. Thanks."
(BW on 01/02/2018 at 11:11:29)

 "(analyst name) was a great help. Knows exactly what he was doing. Thanks (analyst name)!"
(ED on 28/01/2018 at 11:27:13)

 "Quick response - (analyst name) was Fantastic, resolved the issue very quickly with a very happy attitude :)"
(YW on 26/01/2018 at 12:16:02)

 "Always offer brilliant service. Thank you!"
(AN on 25/01/2018 at 12:33:44)

 "Quickly resolved"
(CG on 24/01/2018 at 15:32:11)

 "10"
(DB on 23/01/2018 at 13:36:49)

 "(analyst name) took care of my problem - always excellent service."
(JD on 22/01/2018 at 17:00:11)

 "A big thank you to (analyst name) who was so helpful and had this resolved immediately."
(JB on 22/01/2018 at 15:12:21)

 "(analyst name) has a helpful manner and has always ensured my problems are resolved 🙂 Thanks (analyst name)~"
(JM on 19/01/2018 at 12:36:33)

 "(analyst name) ALWAYS resolves IT requests with urgency and a happy voice."
(LC on 19/01/2018 at 10:16:50)

 "Ever efficient as always! Thanks Team"
(DR on 11/01/2018 at 16:59:50)

 "Thanks to (analyst name) for resetting my password!"
(ML on 10/01/2018 at 17:49:51)

 "I had a small login issue which was attended to promptly and was resolved with no further issues, happy to deal with IT anytime!"
(DC on 09/01/2018 at 15:33:00)

 "(analyst name), thank you for your help"
(OT on 08/01/2018 at 09:14:14)

 "great smooth competent good work"
(MK on 06/01/2018 at 12:41:40)

 "Thank you"
(JM on 04/01/2018 at 17:14:15)

 "Love your work, as usual. Thanks!"
(DR on 18/12/2017 at 15:11:56)

 "Problem resolved quickly and efficiently. Thank you :)"
(AM on 17/12/2017 at 13:12:40)

 "Professional, helpful and efficient!"
(IZ on 14/12/2017 at 09:19:03)

 "Thank you (analyst name) !"
(JB on 05/12/2017 at 14:58:59)

 "Thank you again (analyst name) was great."
(JD on 02/12/2017 at 13:18:21)

 "Great service ~ Patient and make sure I was up and running before we ended the call!. Thanks (analyst name) :)"
(JM on 01/12/2017 at 21:33:53)

 "Ever reliable (analyst name)! Love your work. Have a fabulous weekend"
(DR on 01/12/2017 at 16:52:39)

 "All good, Thank you.:)"
(LE on 01/12/2017 at 14:00:13)

 "Perfect, Thank you :)"
(JH on 24/11/2017 at 14:13:47)

 "Excellent service. Much appreciated"
(GM on 23/11/2017 at 08:47:35)

 "great service thank you!"
(SE on 23/11/2017 at 08:23:21)

 "A big thank you to (analyst name) who was more that helpful with my request :)"
(JB on 20/11/2017 at 13:53:35)

 "Worked perfectly this morning, Thank you"
(LE on 20/11/2017 at 08:39:54)

 "Thanks heaps (analyst name), have a super dooper weekend."
(DR on 17/11/2017 at 16:18:54)

 "Brilliant work! Thank you so much! :)"
(AN on 17/11/2017 at 12:44:41)

 "Excellent quick service 🙂 Thank you ~"
(JM on 16/11/2017 at 11:37:53)

 "(analyst name) was brilliant. New what she was talking about and was very efficient."
(MD on 13/11/2017 at 12:11:52)

 "Thank you for the immediate response and resolution to my queries."
(JK on 03/11/2017 at 09:40:10)

 "Fast & efficient 🙂 Thank you"
(LE on 02/11/2017 at 12:59:58)

 "Super efficient as usual and thank you (analyst name) for getting my access to the survey's sorted:)"
(DR on 02/11/2017 at 09:37:04)

 "(analyst name) assisted and resolved my issue as expected"
(SW on 01/11/2017 at 13:07:02)

 "Thank you!"
(AN on 31/10/2017 at 10:41:20)

 "Extremely fast resolution!"
(AS on 20/10/2017 at 13:55:14)

 "The incident was completed quite quickly and effectively!"
((n on 20/10/2017 at 08:45:57)

 "(analyst name) is AMAAAAAZING. Always helpful and ALWAYS fixes the problem."
(LC on 18/10/2017 at 13:01:38)

 "(analyst name) was very engaging and cant be faulted he even took a few minutes to explain to me why my computer was not working and how simple i can rectify the problem in the future ... Well done (analyst name) on your customer service."
(LF on 18/10/2017 at 07:43:30)

 "(analyst name) resolved my Outlook issue quickly"
(KP on 17/10/2017 at 13:46:37)

 "Speedy response appreciated"
(AS on 12/10/2017 at 13:17:51)

 "excellent"
(NJ on 11/10/2017 at 11:27:49)

 "Thank you"
(LE on 11/10/2017 at 10:59:32)

 "Appreciated the prompt resolution, thank you!"
(JL on 09/10/2017 at 10:53:15)

 "Very quick and easy resolution :)"
(AS on 06/10/2017 at 13:50:04)

 "The consistent effort by (analyst name) was amazing. This was very challenging and the effort was greatly appreciated 🙂 Thank you for getting me back on track."
(JM on 06/10/2017 at 12:16:12)

 "Most helpful - stress-free. Thank you very much. :)"
(DL on 04/10/2017 at 15:29:29)

 "Thank you (analyst name), much appreciated. Love your work, as usual:)"
(DR on 03/10/2017 at 07:54:49)

 "Quick and effective response, all good."
(TH on 27/09/2017 at 13:19:30)

 "Smile :-)"
(DG on 14/09/2017 at 13:35:30)

 "very prompt and good support."
(PR on 14/09/2017 at 08:27:55)

 "Again thank you to (analyst name) always excellent service and response to problems."
(JD on 12/09/2017 at 15:42:05)

 "Thank you (analyst name)"
(JB on 12/09/2017 at 14:50:58)

 "Issue resolved really quickly."
(RH on 11/09/2017 at 14:57:30)

 "(analyst name) was a great help."
(NR on 07/09/2017 at 16:54:41)

 "(analyst name) is ALWAYS helpful."
(LC on 04/09/2017 at 10:38:08)

 "all good then"
(RK on 01/09/2017 at 15:00:18)

 "I have had (analyst name) again helping me - always great!"
(JD on 27/08/2017 at 11:38:58)

 "Extremely quick response! Thank you"
(CW on 25/08/2017 at 14:59:43)

 "(analyst name) followed up in resolving the issue as promised."
(LB on 25/08/2017 at 10:39:13)

 "(analyst name) is fantastic, always really friendly and always to chat to every time I have an IT issue."
(RH on 22/08/2017 at 13:23:12)

 "Excellent. Frist operator needed help, handed off to experienced operator, problem resolved. Very happy."
(MK on 21/08/2017 at 15:16:52)

 "The (analyst name)er was dealt with urgently which was appreciated."
(OT on 09/08/2017 at 11:39:08)

 "Thanks again (analyst name), much appreciated:)"
(DR on 07/08/2017 at 16:26:12)

 "Thank you (analyst name) :))"
(JB on 07/08/2017 at 13:06:09)

 "(analyst name) was extremely helpful, polite and problem with the printer resolved very quickly with more information regarding PDF files as well!"
(LR on 01/08/2017 at 14:45:39)

 "Problem with licence was handled promptly in a timely manner. Very pleased."
(DL on 31/07/2017 at 12:14:16)

 "(analyst name) was great!"
(VH on 28/07/2017 at 11:57:23)

 "Efficient as ever!!!"
(DR on 24/07/2017 at 11:46:57)

 "Excellent service - 🙂 Thanks you ~"
(JM on 24/07/2017 at 08:29:35)

 "Very professional and helpful. Could not ask for better"
(RK on 22/07/2017 at 06:07:51)

 "Thank you for helping me at such short notice."
(OT on 21/07/2017 at 08:52:52)

 "Heaps Better !!!! Thank you"
(LE on 20/07/2017 at 10:49:53)

 "Fabulous thank you (analyst name)"
(DR on 20/07/2017 at 08:49:53)

 "so easy and speedy :)"
(ED on 19/07/2017 at 10:27:44)

 "Thanks (analyst name) :)"
(JB on 19/07/2017 at 09:55:47)

 "always fast turnaround with (analyst name)"
(EG on 18/07/2017 at 11:33:42)

 "Thank you (analyst name). Love your work!"
(DR on 18/07/2017 at 10:14:20)

 "Thanks for the speedy response to my request."
(KB on 18/07/2017 at 10:13:03)

 "Thanks again for your help (analyst name):)"
(DR on 18/07/2017 at 08:47:47)

 "Thank you for helping me out"
(OT on 17/07/2017 at 17:17:00)

 "thanks buddy"
(RK on 17/07/2017 at 16:43:45)

 "Thank you"
(WP on 13/07/2017 at 16:26:07)

 "(analyst name) - Very quick"
(LR on 12/07/2017 at 15:12:41)

 "Thank you once again (analyst name)ory, ever efficient!"
(DR on 12/07/2017 at 12:41:39)

 "(analyst name) was great - forwarded promptly all info - excellent"
(JD on 11/07/2017 at 14:48:23)

 "(analyst name) resolved my issue & was brilliant. Thanks (analyst name)"
(JB on 10/07/2017 at 15:26:21)

 "Thanks for your help (analyst name), enjoy your day!"
(DR on 10/07/2017 at 14:53:39)

 "thank you"
(RK on 07/07/2017 at 15:55:32)

 "Experience was excellent. (analyst name) was ace. It was not an easy enquiry and the result and speed was worthy of the ten I gave it. I would not normally give ten as I believe there is always improvement possible but I was really happy with this experience."
(MK on 07/07/2017 at 15:51:39)

 "Thanks :)"
(SC on 07/07/2017 at 14:53:18)

 "Everyone is always very helpful"
(ZS on 07/07/2017 at 13:33:54)

 "all good"
(SL on 07/07/2017 at 10:40:04)

 "IT responded within 1 HR of the ticket being lodged , (analyst name) that resolved my issue was fantastic and a pleasure to deal with so keep up the great work...Cheers"
(SR on 06/07/2017 at 18:14:57)

 "nap was fantastic always willing to help out."
(LG on 06/07/2017 at 12:49:36)

 "Fabulous thank you (analyst name) :)"
(DR on 05/07/2017 at 10:44:47)

 "helpful as always"
(JM on 04/07/2017 at 16:59:00)

 "Thank you"
(DG on 04/07/2017 at 14:58:04)

 "Absolute legend! Problem fixed promptly. Thanks."
(DL on 04/07/2017 at 12:43:15)

 "always very helpful"
(JM on 04/07/2017 at 12:25:46)

 "Keep up the good work"
(TR on 03/07/2017 at 17:25:45)

 "Perfect as usual"
(CC on 03/07/2017 at 13:11:40)

 "Awesome (analyst name), love your work!"
(DR on 30/06/2017 at 12:30:09)

 "Thank you."
(WP on 29/06/2017 at 16:40:02)

 "(analyst name) was a great help."
(NR on 28/06/2017 at 16:39:00)

 "Great service as always with (analyst name), very very helpful"
(JM on 28/06/2017 at 14:43:52)

 "excellent"
(MK on 27/06/2017 at 17:17:53)

 "Greatly appreciate the support given. Thank you."
(DL on 27/06/2017 at 11:00:10)

 "Excellent service, extremely pleased with both service and outcome"
(BW on 27/06/2017 at 10:28:12)

 "(analyst name) is amazing - So helpful & friendly, nothing is a trouble to her always happy to help."
(SD on 22/06/2017 at 10:40:23)

 "Very professional and helpful"
(RK on 21/06/2017 at 15:16:21)

 "Thank you (analyst name) :)"
(JB on 21/06/2017 at 13:29:00)

 "fast professional and excellent"
(MK on 21/06/2017 at 12:26:38)

 "Great to see issue was resolved within about 5-10 minutes causing me minimal delay."
(MB on 21/06/2017 at 09:03:40)

 "I will check when the next report is generated at the end of the month, to make sure all is good.Thanks"
(ED on 19/06/2017 at 14:35:40)

 "Dealt with efficiently, as usual.The potentially very embarrassing situation of a caller (using internal extension number) listening to conversations/comments from people near my desk, has been resolved."
(AA on 19/06/2017 at 07:25:51)

 "(analyst name) was very helpful with assisting me with the problem, was swift with resolving the issue, instructions were very clear, and she had a very good disposition. Thanks for the help!"
(CM on 17/06/2017 at 11:37:39)

 "All of the people involved in resolving this issue completed it within a reasonable time frame and with exceptional professionalism"
(JZ on 15/06/2017 at 21:20:24)

 "(analyst name) was very helpful and also explained things well to me."
(JP on 15/06/2017 at 15:34:21)

 "I always find the Help Desk to be very, very helpful in resolving my computer issues. They do a great job."
(DH on 15/06/2017 at 13:39:30)

 "(analyst name) was very helpful :)"
(BZ on 15/06/2017 at 10:28:49)

 "Lovely thank you!"
(DR on 14/06/2017 at 16:46:39)

 "(analyst name) was very helpful and polite"
(NC on 14/06/2017 at 11:15:00)

 "As efficient as always"
(JM on 14/06/2017 at 10:27:38)

 "(analyst name) was very helpful and resolved the problem quickly."
(BZ on 13/06/2017 at 14:15:21)

 "(analyst name) is speedy, helpful and friendly as always :)"
(ED on 13/06/2017 at 13:53:59)

 "Absolutely the "Queen" of finding missing files!!! Thank you so much (analyst name)."
(DR on 09/06/2017 at 16:03:49)

 "Thanks, (analyst name)"
(WP on 09/06/2017 at 14:40:48)

 "(analyst name) is always going above and beyond in her service to our entire Student Support and LMS teams. Despite this incident being user error, she still assisted us professionally and came up with the most efficient solution for both us, the student, the trainer and the LMS manager. (analyst name) did a fantastic job for us during this incident."
(FT on 09/06/2017 at 09:11:17)

 "Thank you (analyst name), very thorough investigation in to my "little problem"."
(DR on 08/06/2017 at 14:53:07)

 "AmAzInG Thank you!!!! Follow up service and initial contact PERFECT ~ Positive result EVEN BETTER ~"
(JM on 08/06/2017 at 11:03:19)

 "Appreciate the prompt response :)"
(JL on 08/06/2017 at 10:12:03)

 "Fabulous as usual!!!"
(DR on 07/06/2017 at 13:06:17)

 "Amazing help. Thanks (analyst name), (end user name) :)"
(HC on 06/06/2017 at 13:09:28)

 "(analyst name) is always very professional and solves all requests in a timely manner."
(DB on 06/06/2017 at 12:37:39)

 "Quick, efficient, polite and professional.. Thank you for an enjoyable experience."
(DW on 05/06/2017 at 20:04:41)

 "Excellent and professional"
(MK on 05/06/2017 at 17:07:21)

 "Great help and patience!"
(JP on 05/06/2017 at 16:43:56)

 "thank you"
(WP on 05/06/2017 at 11:27:48)

 "(analyst name) is always very helpful"
(JP on 04/06/2017 at 11:45:07)

 "Always lovely dealing with (analyst name)! All the team are really lovely and understanding."
(JM on 02/06/2017 at 16:07:21)

 "(analyst name) helped me through the different permission levels and showed me how to send and share my calendar and how to add it on another user."
(JM on 02/06/2017 at 13:26:30)

 "Well done thanks (analyst name)!! All good now:P"
(DR on 31/05/2017 at 15:59:07)

 "Quick and easy"
(LR on 31/05/2017 at 15:22:42)

 "(analyst name) was very responsive to my queries and kept me informed as to the progress of the request. Thank you!"
(JL on 30/05/2017 at 11:51:22)

 "thanks for the quick response."
(NG on 30/05/2017 at 11:37:13)

 "Thank you (analyst name) :))"
(JB on 26/05/2017 at 13:22:25)

 "Good as always!"
(JM on 26/05/2017 at 11:06:09)

 "A big thanks to (analyst name) - the issue was driving me nuts ! :)"
(CB on 25/05/2017 at 10:46:23)

 "Thank you."
(WP on 25/05/2017 at 09:06:23)

 "nice to receive assurance that problem was fixable and created from work being performed"
(GV on 25/05/2017 at 08:21:34)

 "(analyst name) who helped me initially was awesome. She contacted the trainer then kept me in the loop when the trainer completed his task. I also spoke to (analyst name) who was already caught up with the situation so I didn't need to repeat myself. Give these girls a raise!!!!!!!"
(FT on 24/05/2017 at 18:20:10)

 "Thanks again Team!"
(DR on 24/05/2017 at 12:48:10)

 "(analyst name) was great with a tricky problem on a trainers laptop. THANKS"
(LC on 23/05/2017 at 17:37:23)

 "We have a great team, who re always happy to help"
(LW on 23/05/2017 at 15:05:01)

 "Perfect ~ Thank you :)"
(JM on 22/05/2017 at 17:09:22)

 "Always lovely to deal with!"
(JM on 22/05/2017 at 12:10:05)

 "Thank you (analyst name) :))"
(JB on 22/05/2017 at 10:13:43)

 "Solved immediately and very professionally."
(LC on 19/05/2017 at 15:40:44)

 "(analyst name) has helped me on several occasions now and has always provided the required support. Extremely helpful!"
(JP on 19/05/2017 at 14:53:58)

 "Thank you!"
(WP on 19/05/2017 at 09:16:03)

 "Outstanding (analyst name) is allways very helpful"
(TP on 17/05/2017 at 17:31:38)

 "Always brilliant! Thank you ."
(AN on 17/05/2017 at 11:41:56)

 "(analyst name) was fantastic, i was extremely frustrated with an ongoing problem and he was able to fix my problem within minutes calmly and confidently, much appreciated."
(CJ on 17/05/2017 at 11:01:55)

 "(analyst name) was super friendly and helped me fix my problem within a (analyst name)er of 30 seconds!"
(NN on 17/05/2017 at 09:50:51)

 "Perfect thank you (analyst name)"
(DR on 15/05/2017 at 12:21:54)

 "Again (analyst name) was fantastic."
(JD on 14/05/2017 at 11:32:23)

 "(analyst name) was lovely"
(BZ on 12/05/2017 at 10:42:36)

 "Awesome as always (analyst name)! Thanks again for your help:)"
(DR on 12/05/2017 at 09:04:53)

 "Very satisfied with the assistance and the follow up service."
(JM on 11/05/2017 at 22:20:53)

 "Thank you (analyst name)! Just as well one of us knew what they were doing, sorry for the confusion. Love your work:)"
(DR on 11/05/2017 at 10:02:36)

 "Thank you Thank you Thank you I have learnt more today ~ Hopefully it sticks ~ appreciate the prompt service!!"
(JM on 10/05/2017 at 15:02:41)

 "Thank you"
((n on 10/05/2017 at 13:57:59)

 "I have had (analyst name) before and always I have exceptional service - also (analyst name) is exceptional"
(JD on 08/05/2017 at 12:48:47)

 "Thanks"
(SL on 05/05/2017 at 12:41:22)

 "Woops - what a silly old woman I am!"
(AW on 05/05/2017 at 11:57:22)

 "Thank you Thank you Thank you Thank you so much for the turn around time. Super quick"
(JM on 04/05/2017 at 18:34:45)

 "(analyst name) was a great help. VERY though and very fast to help me out."
(LC on 03/05/2017 at 14:23:44)

 "Perfect, as always. Thank you (analyst name)!"
(DR on 03/05/2017 at 13:15:48)

 "Apart from the little time on hold, I was still served and had my issue resolved in under 5 minutes!"
(DL on 03/05/2017 at 08:50:54)

 "(analyst name) always does a great job fixing things on my computer and he gets it right the first time. =)"
(CC on 02/05/2017 at 21:10:41)

 "(analyst name) was very helpful and prompt."
(BZ on 01/05/2017 at 11:07:49)

 "(analyst name) was very prompt and informative 🙂 Always helpful ~ Thank you."
(JM on 28/04/2017 at 18:57:23)

 "(analyst name) quick to assist!"
(EG on 28/04/2017 at 15:39:19)

 "Problem resolved from my end once I activated PEBKAC thinking."
(AA on 28/04/2017 at 14:48:24)

 "Thanks (analyst name)."
(AA on 28/04/2017 at 09:40:22)

 "Thank you very muchly. Tried to answer another questions. Appreciated the patience and time"
(JM on 26/04/2017 at 20:03:15)

 "(analyst name) was very helpful as usual :)."
(AB on 26/04/2017 at 16:01:55)

 "Fabulous thank you (analyst name)"
(DR on 26/04/2017 at 12:46:50)

 "Very helpful, and friendly. Thanks!"
(BW on 26/04/2017 at 12:13:56)

 "Thanks for installing requested software. However now it needs administrator to install individual software"
(MA on 26/04/2017 at 12:07:33)

 "Thanks again Team! Feeling very appreciative of my new keyboard."
(DR on 26/04/2017 at 12:07:21)

 "Great experience. I was given a assisted quickly. Thank you. Also asked a secondary questions and was assisted. ;)"
(JM on 24/04/2017 at 18:57:50)

 "(analyst name) = AMAZING!"
(LC on 21/04/2017 at 16:40:16)

 "Thank you as always for your expertise and excellent service!"
(AN on 21/04/2017 at 13:11:35)

 "Thank you (analyst name) :)"
(JB on 20/04/2017 at 15:09:22)

 "Incredibly helpful!"
(AW on 20/04/2017 at 10:34:36)

 "Excellent thank you once again!"
(DR on 19/04/2017 at 15:15:06)

 "(analyst name) always polite and very helpful."
(JP on 19/04/2017 at 12:49:25)

 "As always great customer service and problem resolved with no issues,minimal fuss and in no time at all"
(LF on 18/04/2017 at 19:52:40)

 "Thanks (analyst name)"
(OT on 18/04/2017 at 17:02:48)

 "awesome work (analyst name)"
(ML on 13/04/2017 at 14:38:51)

 "I logged the job and 2 hours later (analyst name) had resolved it (even though it was after COB)."
(RE on 13/04/2017 at 09:27:11)

 "Thank you!"
(WP on 13/04/2017 at 09:19:08)

 "Just like when you take your car to the mechanic because it's making the weird clicking sound, but then you turn it over and it runs smoothly, my issue had miraculously fixed itself when (analyst name) rang me and he was really good about me having taken up his time unnecessarily - thanks very much!"
(RE on 12/04/2017 at 10:41:52)

 "(analyst name) was great... She sorted the issue quickly and was very friendly while doing it. I would be lost without you guys as a whole.... thanks for the support you all provide so I can do what I do... Sell Houses :)"
(TB on 11/04/2017 at 14:13:58)

 "(analyst name) was great."
(FT on 10/04/2017 at 17:25:02)

 "Love your work!!!"
(DR on 10/04/2017 at 09:49:35)

 "Great job guys!"
(PD on 09/04/2017 at 14:46:51)

 "excellent service"
(CW on 07/04/2017 at 20:59:23)

 "Sorry I think her name was (analyst name), she was friendly,competent and helpful"
(CJ on 07/04/2017 at 19:37:54)

 "excellent service"
(CW on 07/04/2017 at 16:23:28)

 "call was answered promptly and issue resolved professionally.. great work :)"
((n on 07/04/2017 at 13:21:12)

 "All good.. always someone available to fix any issue."
(MM on 06/04/2017 at 11:30:54)

 "(analyst name) was extremely professional and helpful in listening to my needs/issues and providing a quick resolution."
(KB on 06/04/2017 at 08:15:57)

 "Thank you, am i still getting the new computer?"
(WP on 05/04/2017 at 11:41:26)

 "(analyst name) was a great help!"
(JR on 04/04/2017 at 16:45:11)

 "Thanks (analyst name) !"
(JB on 04/04/2017 at 14:03:05)

 "Thank you, (analyst name) :)"
(WP on 04/04/2017 at 10:46:53)

 "(analyst name) was excellent - We will know if incident has been resolved when we receive another computer"
(JD on 02/04/2017 at 16:54:56)

 "(analyst name) was friendly, prompt and very professional- thankyou!!"
(LU on 01/04/2017 at 09:18:31)

 "Thank you. :)"
(WP on 30/03/2017 at 13:52:52)

 "Thank you"
(LE on 28/03/2017 at 21:57:16)

 "Perfect and patient ~ (analyst name) stayed on the line, whilst we ran a test to be sure the issue was fixed."
(JM on 28/03/2017 at 09:21:55)

 "Thanks again (analyst name)!"
(RS on 27/03/2017 at 13:32:34)

 "Complete quickly and efficiently"
(CL on 27/03/2017 at 10:15:22)

 "Thank you. :)"
(WP on 27/03/2017 at 10:13:19)

 "EXCELLENT as always"
(DR on 23/03/2017 at 14:11:13)

 "great as always"
(JM on 23/03/2017 at 13:49:13)

 "Both (analyst name) and (analyst name) have been working on my problem. I could not have asked for better service. Thank you both for your great service."
(JD on 23/03/2017 at 12:34:48)

 "Great work, thanks (analyst name)!"
(RS on 22/03/2017 at 15:06:03)

 "Thank you."
(WP on 22/03/2017 at 09:16:44)

 "Thank you to (analyst name). Amazing response time 🙂 . Thank you for the how to guide ~"
(JM on 22/03/2017 at 08:24:52)

 "Thank you 🙂 All working well now. Cheers"
(LE on 20/03/2017 at 13:35:01)

 "Very prompt with replies and resolved my issues quickly"
(HH on 20/03/2017 at 09:50:06)

 "Thanks for (analyst name) for calling me back."
(BZ on 20/03/2017 at 09:44:13)

 "Extremely professional, very speedy, understood the issue immediately and knew how to fix it"
(BW on 20/03/2017 at 09:02:58)

 "(analyst name) was very quick and also emailed further info which i need to do to complete the problem. His customer service was excellent"
(JD on 19/03/2017 at 14:23:18)

 "(analyst name) was very helpful, well versed and competent. Thank you."
(TP on 17/03/2017 at 10:06:16)

 "Thanks (analyst name), quickly addressed my ticket and promptly resolved!"
(JS on 16/03/2017 at 13:14:52)

 "(analyst name) was very friendly and helpful over the phone, was very quick to respond to me. Even though she could not add the speed dial numbers to my phone herself, it was no trouble for her to ask another company."
(CL on 15/03/2017 at 13:47:43)

 "Thank you very muchly :)"
(JM on 14/03/2017 at 18:35:29)

 "Thank you.. :)"
(WP on 14/03/2017 at 15:02:37)

 "Excellent as always"
(CB on 14/03/2017 at 11:10:47)

 "Quick speed and excellent support"
(DL on 14/03/2017 at 09:46:11)

 "(analyst name) Valdes excellent as always :)"
(CB on 11/03/2017 at 11:53:56)

 "As usual no issues (analyst name) was superb thanks :-)"
(LF on 10/03/2017 at 14:56:41)

 "Program received & working, Thank you"
(LE on 10/03/2017 at 13:07:23)

 "Amazing service. Excellent!"
(DR on 09/03/2017 at 12:11:15)

 "Thanks for your help (analyst name) 🙂 great work!"
(PK on 09/03/2017 at 10:23:59)

 "Immediate resoulution, expertly handled - many thanks (analyst name)."
(BW on 09/03/2017 at 08:23:27)

 "(analyst name) was , as always, fabulous. Always a pleasure dealing with the IT Team."
(JM on 08/03/2017 at 15:19:19)

 "Always a pleasure. Thanks (analyst name)!"
(RS on 07/03/2017 at 15:30:45)

 "(analyst name) was able to solve my 'missing folders' query instantly. VERY helpful and VERY efficient."
(LC on 06/03/2017 at 09:31:49)

 "As always 10 out of 10 GREAT work team ..special mention to (analyst name) today who gave me few helpful tips to make my job easier :-)"
(LF on 05/03/2017 at 23:25:46)

 "Excellent as always ! 🙂 Thanks for the prompt fix."
(CB on 03/03/2017 at 13:21:06)

 "great work (analyst name)! thanks for your help :)"
(PK on 03/03/2017 at 09:42:13)

 "Thank you for your assistance. :)"
(WP on 03/03/2017 at 07:53:34)

 "The incident was resolved with in ten minutes. A confirmation email was sent out straight away, and a follow up phone call to let me know everything was resolved. Excellent service."
((n on 02/03/2017 at 18:54:08)

 "Problem solved as always!"
(DR on 02/03/2017 at 07:34:01)

 "Fantastic outcome thank you guys for the great support."
(IH on 01/03/2017 at 13:15:06)

 "Super fast response by (analyst name). Thank you."
(KS on 01/03/2017 at 12:50:57)

 "(analyst name), as always, was lovely to deal with and understood the issue immediately."
(JM on 01/03/2017 at 11:27:34)

 "Excellent customer service Thank you !"
(RH on 28/02/2017 at 14:43:38)

 "Thank you for attending to this as quickly as possible."
(WP on 27/02/2017 at 15:00:51)

 "No. All good"
(SL on 27/02/2017 at 11:35:54)

 "Easy and straightforward"
(DL on 27/02/2017 at 09:21:17)

 "Always a pleasure - thank you IT Team!"
(RS on 24/02/2017 at 14:46:58)

 "(analyst name) is great she actions things urgently and its very much appreciated :)"
(SC on 24/02/2017 at 14:22:48)

 "Thanks (analyst name) ! :)"
(JB on 24/02/2017 at 10:54:15)

 "(analyst name) gave me a great tip to check where folders are located."
(BZ on 24/02/2017 at 10:34:33)

 "thank you"
(BS on 24/02/2017 at 09:43:56)

 "Perfect"
(DR on 24/02/2017 at 08:15:50)

 "(analyst name) was excellent with assisting me in recovering files from EXCEL. She was very professional and the service was very quick. :)"
(AM on 23/02/2017 at 15:07:27)

 "Thank you (analyst name) :)"
(JB on 23/02/2017 at 13:48:41)

 "(analyst name) resolved the issue in a timely manner and was very helpful ."
(ML on 22/02/2017 at 10:53:49)

 "Thanks again guys!"
(DR on 22/02/2017 at 10:21:59)

 "I am so happy!!! This was resolved ~ I would have cried :)"
(JM on 21/02/2017 at 15:54:10)

 "Good job (analyst name)!"
(ED on 19/02/2017 at 11:46:59)

 "(analyst name) is amazing and so is (analyst name) ...REALLY helpful and really professional."
(LC on 17/02/2017 at 11:52:31)

 "(analyst name), (analyst name) and (analyst name) and amazing. Whenever I call them, I know I'll get a resolution (if even if they can't resolve it they tell me they can't)."
(SC on 16/02/2017 at 09:38:12)

 "(analyst name) - star - thankyou!!"
(EG on 15/02/2017 at 13:30:42)

 "Excellent Service"
(DR on 15/02/2017 at 11:01:13)

 "Good job, internet is now connected again"
(MT on 15/02/2017 at 09:38:59)

 "Thank you"
(LE on 15/02/2017 at 08:45:21)

 "Very efficient and competent service!"
(AW on 14/02/2017 at 10:56:42)

 "Wonderful!"
(DR on 13/02/2017 at 15:29:26)

 "I had excellent customer service. My problem was solved quickly and explanation given."
(JD on 11/02/2017 at 12:02:21)

 "IT ticket: (number) - (analyst name) - He is always great and solves all my IT requests. Keep up the great work."
(BZ on 10/02/2017 at 13:55:17)

 "Fast & thorough service"
(LB on 10/02/2017 at 10:15:24)

 "I find dealing with I.T is great. They always are very helpful."
(LG on 10/02/2017 at 07:13:26)

 "Thanks (analyst name). Great to have this resolved."
(AH on 09/02/2017 at 16:01:20)

 "Excellent thank you (analyst name)!"
(DR on 09/02/2017 at 14:04:26)

 "Quick & thorough service"
(LB on 09/02/2017 at 12:57:59)

 "Thanks (analyst name) for investigating, following up and to great explanation!"
(JS on 09/02/2017 at 11:55:08)

 "Thank you"
(LE on 09/02/2017 at 10:23:10)

 "(analyst name)'s instructions & explanation were clear & concise."
(JB on 09/02/2017 at 09:44:58)

 "excellent service"
(CW on 08/02/2017 at 16:44:55)

 "Thank you (analyst name)"
(JB on 08/02/2017 at 14:22:29)

 "(analyst name) is always very helpful and able to resolve my issues as are the other members I've dealt with over the past 3 years."
(TB on 08/02/2017 at 12:38:06)

 "great service"
(NJ on 08/02/2017 at 11:36:20)

 "Absolutely fabulous!"
(DR on 08/02/2017 at 10:30:55)

 "Thanks to (analyst name) and (analyst name) for responding so quickly. Have a good one guys."
(AA on 08/02/2017 at 06:16:48)

 "(analyst name) was very helpful"
(GV on 07/02/2017 at 11:47:20)

 "Quick speed and reliable service!"
(DL on 06/02/2017 at 08:50:38)

 "(analyst name) was able to provide me an alternative way to do what i needed to do."
(ED on 06/02/2017 at 04:35:48)

 "Awesome fast work as always"
(ML on 03/02/2017 at 14:17:41)

 "(analyst name) has been so wonderfully helpful and completely patient with some very annoying issues, thank you very much"
(BS on 03/02/2017 at 11:36:30)

 "Absolutely fabulous1"
(DR on 03/02/2017 at 08:09:32)

 "(analyst name) is a good girl and always gets my issues resolved in a timely manner."
(AW on 03/02/2017 at 08:05:43)

 "Thank you, the turn around time on this was very fast."
(BS on 02/02/2017 at 11:19:27)

 "Perfect"
(DR on 01/02/2017 at 14:44:42)

 "Thanks (analyst name), much appreciated."
(MR on 31/01/2017 at 15:03:01)

 "very efficient"
(CW on 30/01/2017 at 08:07:43)

 "(analyst name) assisted me twice today and has been very helpful :)"
((n on 27/01/2017 at 10:43:07)

 "Always happy with the service"
(DR on 27/01/2017 at 08:57:41)

 "excellent service"
(CW on 26/01/2017 at 11:01:06)

 "No. All good"
(SL on 25/01/2017 at 17:41:12)

 "Very fast resolution assisted by (analyst name). Great work as always by the IT team"
(MR on 25/01/2017 at 14:56:59)

 "Fast and Responsive."
(KS on 25/01/2017 at 13:45:20)

 "Ever Efficient!"
(DR on 25/01/2017 at 08:03:34)

 "Very pleased, matter was handled with care and courtesy"
(EH on 23/01/2017 at 18:25:34)

 "No problems at all."
(LD on 23/01/2017 at 10:25:45)

 "My wonderful IT GROUP"
(DR on 23/01/2017 at 10:00:57)

 "Thanks (analyst name) very prompt resolution"
(SL on 20/01/2017 at 15:31:48)

 "I love my IT Team, their efficiency, friendliness and general awesomeness!!"
(DR on 20/01/2017 at 08:21:33)

 "I love my IT Team, their efficiency, friendliness and general awesomeness!!"
(DR on 20/01/2017 at 08:21:33)

 "(analyst name) was very nice - fixed the problem - answered some other questions I had and even found another problem with the printer to fix. Service desk staff were very quick with followups / replies. Thanks team!"
(RM on 24/07/2016 at 10:33:45)

 "Thank you for your professional assistance!"
(AN on 11/07/2016 at 16:14:40)

 "Very helpful and good at explaining things. The issue was resolved promptly."
(IF on 05/07/2016 at 07:23:29)

 "The representative was professional and solved my (rather simple) query without making me feel like a fool. Wonderful service."
(LH on 28/06/2016 at 09:48:03)

 "I actually knew what to do to solve the problem but was not sure if I could just go ahead myself without permission. The problem was no internet connection. Many thanks (analyst name)"
(JK on 16/06/2016 at 13:04:36)

 "(analyst name) is always helpful & fixes up my IT issues promptly. Great service!"
(PK on 12/06/2016 at 14:29:27)

 "Always efficient and fabulous to deal with!"
(DR on 01/06/2016 at 16:01:04)

 "(analyst name) is great, I find she is very helpful and explain things well. She is happy to coach and guide me in items that I can do myself, which suits me :)"
(JM on 01/06/2016 at 10:37:06)

 "Thank you for the support and help. Fantastic work. We in (company name) love your work."
(RD on 31/05/2016 at 12:43:24)

 "It is always a pleasure calling the IT team - everyone is so helpful."
(LW on 30/05/2016 at 15:11:20)

 "Thank you (analyst name)"
(JB on 30/05/2016 at 15:09:11)

 "As always quickly fixed and no dramas"
(LF on 29/05/2016 at 20:19:40)

 "(analyst name) was a great help, explained everything that he was doing & took his time to fix up the issue properly."
(PK on 29/05/2016 at 13:21:11)

 "Always a pleasure getting assistance from the guys and gals at IT Many thanks always!"
(RS on 17/05/2016 at 13:31:40)

 "Fabulous work, always wonderful to deal with!"
(DR on 17/05/2016 at 11:49:01)

 "Keep up the good work. Fantastic service"
(RD on 17/05/2016 at 08:08:35)

 "THANKS! HAVE A GREAT DAY."
(AA on 16/05/2016 at 10:57:52)

 "Very efficient, Thank you :)"
(LE on 12/05/2016 at 10:50:30)

 "very pleased with team"
(GV on 10/05/2016 at 15:38:56)

 "Keep up the good work :-)"
(AW on 04/05/2016 at 08:38:55)

 "Awesome work as usual:)"
(DR on 03/05/2016 at 09:18:40)

 "for total satisfaction will be in the future as this was a block of spam/potential virus so will have to wait if it comes through again"
(GV on 26/04/2016 at 12:41:03)

 "(analyst name) aced it again!"
(OT on 26/04/2016 at 11:53:03)

 "I appreciate their help very much as I am continuously contacting them lately due to connectivity issues. Keep up the Great Work."
(LS on 18/04/2016 at 11:09:02)

 "Awesome job. Love my IT Team, they are always friendly, efficient and experts:)"
(DR on 18/04/2016 at 10:47:01)

 "Great as always 🙂 I am very appreciative !"
(JM on 15/04/2016 at 10:22:06)

 "worked through the problem well to get solution"
(GV on 12/04/2016 at 08:39:11)

 "Service delivered with the usual pleasant manner and high standard."
(AA on 06/04/2016 at 08:15:13)

 "Very fast response, professionally handled. Much appreciated."
(BW on 04/04/2016 at 11:09:56)

 "Love your work :)"
(JM on 31/03/2016 at 14:09:15)

 "As always. Perfectly handled by the Team!"
(DR on 29/03/2016 at 11:51:15)

 "happy team member with the service provided"
(GV on 29/03/2016 at 06:54:10)

 "(analyst name) is awesome! thanks for his help as always professional & helpful! :)"
(CL on 28/03/2016 at 11:13:11)

 "Well done, Thank you"
(LE on 22/03/2016 at 14:24:48)

 "Keep up the good work."
(RD on 17/03/2016 at 13:17:43)

 "Perfect no complaints on this."
(SM on 16/03/2016 at 07:54:50)

 "None - all good"
(AW on 14/03/2016 at 08:02:45)

 "Good service and problem solved immediately."
(AV on 12/03/2016 at 10:05:39)

 "I am always grateful for the help of the IT team - a Job well done always."
(LW on 08/03/2016 at 08:33:07)

 "(analyst name) consistently is so helpful and efficient. Very happy"
(CT on 02/03/2016 at 11:05:33)

 "Awesome job as always!"
(DR on 29/02/2016 at 07:52:19)

 "Thanks (analyst name)"
(SL on 24/02/2016 at 15:41:09)

 "Very helpful service, informed me of the steps required."
(JW on 22/02/2016 at 09:22:48)

 "(analyst name) was excellent. Thanks"
(AC on 11/02/2016 at 15:55:08)

 "Couldn't do my job without the support of my IT TEAM"
(DR on 11/02/2016 at 08:21:21)

 "There was a very long delay obtaining the new equipment (cisco 4G router) from your supplier, which created many issues for the team working from the site office on this project."
(NM on 09/02/2016 at 11:05:09)

 "(analyst name) is great"
(SL on 09/02/2016 at 10:05:24)

 "I was very satisfied with the face to face results. The customer service was fabulous!"
(RH on 27/01/2016 at 07:30:21)

 "Wonderful service as always!"
(DR on 25/01/2016 at 07:41:10)

 "thank you kindly for the prompt resolution"
(SR on 20/01/2016 at 15:17:51)

 "quick and effective response, great work!"
(SK on 19/01/2016 at 07:47:38)

 "Quickest response that I've received for a service request so far. Able to help me over-the-phone, which is important for me as I work remotely. Thank you!"
(RE on 18/01/2016 at 11:45:55)

 "Thank you for your continued support :)"
(JM on 15/01/2016 at 09:14:42)

 "AWESOME"
(DR on 11/01/2016 at 11:21:35)

 "Always helpful and friendly"
(RH on 07/01/2016 at 14:33:51)

 "My request was attended to promptly and therefore I am very satisfied with the service provided from the IT Team. 🙂 Thanks again."
(AM on 22/12/2015 at 11:02:54)

 "Just keep on what you're doing - great job!"
(AW on 21/12/2015 at 07:31:12)

 "Awesome (analyst name), as always!"
(DR on 17/12/2015 at 12:52:04)

 "(analyst name) has been really helpful & does a great job every time I have an IT issue."
(PK on 06/12/2015 at 11:28:17)

 "Great Technician. Extremely Helpful and solved many issues before they arise."
(RM on 02/12/2015 at 07:11:50)

 "Perfect as always!"
(DR on 17/11/2015 at 13:29:18)

 "Perfect !!!"
(JM on 06/11/2015 at 15:51:18)

 "PERFECT AS ALWAYS!"
(DR on 02/11/2015 at 15:05:41)

 "as always, fast and professional"
(KT on 01/11/2015 at 11:07:33)

 "Extremely knowledgeable and helpful"
(DC on 29/10/2015 at 11:53:55)

 " It was quick fast and complete most appreciated "
(NT on 27/10/2015 at 06:20:11)

 "Thanks for your help again "
(HS on 26/10/2015 at 15:16:55)

 "(analyst name) helped me today straight away, fantastic service, thank you"
(NJ on 25/10/2015 at 10:03:46)

 "fixed our problem well done"
(JM on 24/10/2015 at 11:04:49)

 "Always informative, Great communication and helpful :)"
(JM on 22/10/2015 at 13:21:13)

 (analyst name) was great, very helpful and very efficient. Thank you."
(MA on 20/10/2015 at 13:23:31)

 "Love their work!"
(DR on 14/10/2015 at 15:42:05)

 "I find the IT very helpful majority of the time. Patient, informative and my experience has always been positive. "
(JM on 07/10/2015 at 08:25:33)

 "Awesome IT Team. They are the BEST"
(DR on 01/10/2015 at 10:46:42)

 "Fast resolution as always delivered by (analyst name) :)"
(EG on 29/09/2015 at 16:01:26)

 "keep up the good work"
(RD on 25/09/2015 at 13:59:25)

 "as always, very professional"
(KT on 24/09/2015 at 14:51:33)

 "Very patient, Talked me through everything and was helpful and explained why. Thanks again 🙂 Very happy overall"
(JM on 22/09/2015 at 11:43:15)

 "I can always rely on my IT TEAM to sort out my problems and issues. PERFECT!"
(DR on 10/09/2015 at 11:57:43)

 "Love my IT TEAM!"
(DR on 27/08/2015 at 11:54:33)

 "(analyst name) provided first class follow up, scheduling and service! It was simple issue, and he fixed it as such. So often that is not the case. "
(HR on 24/08/2015 at 11:39:32)

 "Big thanks."
(TP on 19/08/2015 at 12:25:39)

 "No. All good thank you."
(SL on 17/08/2015 at 10:44:30)

 "I'm always very happy with our IT Group and the efficient and patient help:)"
(DR on 13/08/2015 at 09:13:39) 

 "Keep up the good work."
(RD on 05/08/2015 at 14:28)

 "Thanks for your prompt attention to the problem"
(TR on 31/07/2015 at 17:50)

 "Thanks very much"
(RD on 30/07/2015 at 10:08)

 "Thank you :)"
(LE on 28/07/2015 at 15:37)

 "I love their work!!!!!!!!!!!!"
(DR on 28/07/2015 at 11:34)

 "thanks for your good service"
(KT on 25/07/2015 at 10:52)

 "keep up the good work. Well done"
(RD on 22/07/2015 at 09:36)

 "thanks for all your prompt help"
(RD on 10/07/2015 at 11:42)

 "Awesome support team!"
(DR on 09/07/2015 at 10:26)

 "Excellent 🙂 Thank you"
(LE on 25/06/2015 at 15:54)

 "My survey results must get really boring. I always repeat the same thing. My IT Group are fabulous!"
(DR on 24/06/2015 at 15:05)

 "Thanks again for all your help"
(RD on 23/06/2015 at 08:44)

 "Thank you for your help (analyst name)! Efficient, extremely helpful and professional as always!!"
(LM on 21/06/2015 at 15:28)

 "All sorted promptly. Thanks"
(HS on 17/06/2015 at 17:48)

 "What I regard as normal service from the Help Desk - Prompt and Courteous. Thank you."
(AA on 15/06/2015 at 06:52)

 "Always happy with our Service Team:)"
(DR on 10/06/2015 at 14:13)

 "The IT department are very helpful and always complete my problems in a timely manner."
(LW on 09/06/2015 at 09:06)

 "Keep the good work guys. Fantastic work. Thank youi"
(RD on 03/06/2015 at 15:28)

 "(analyst name) is very experienced and helpful. He is very good at his job and his expertise and professionalism is exceptional."
(SR on 28/05/2015 at 13:40)

 "Awesome result/job as always! Thanks again (analyst name) :)"
(DR on 21/05/2015 at 10:04)

 "Great team on the IT desk, good to know they're there, have save my bacon on numerous occasions !! 🙂 ."
(CB on 05/05/2015 at 10:52)

 "I only ever have wonderful things to say about our IT Team. They are fabulous:)"
(DR on 30/04/2015 at 16:42)

 "VERY QUICK SERVICE - Thanks"
(RD on 30/04/2015 at 13:25)

 "As always, prompt and courteous attention; this time from (analyst name).Thanks."
(AA on 29/04/2015 at 07:03)

 "This IT Group always do an awesome job"
(DR on 15/04/2015 at 16:50)

 "Thanks for your efficient help"
(LB on 14/04/2015 at 13:15)

 "thanks for your help"
(RD on 14/04/2015 at 08:56)

 "Thank you for resolving my issue,"
(JB on 13/04/2015 at 10:46)

 "Very professional in handling the issue, well done!"
(MA on 08/04/2015 at 12:59)

 "I really appreciate our ever friendly, efficient and patient IT Team:)"
(DR on 02/04/2015 at 08:56)

 "Very helpful and quick thank you! :)"
(NG on 29/03/2015 at 13:04)

 "I was able to fix the problem myself after using the tips that were given to me in a past issue a few weeks ago. Therefore the service desk was very helpful for teaching me how to fix rpoblems myself if the issue occured again."
(KF on 27/03/2015 at 12:54)

 "keep up the good work, Thank you"
(RD on 25/03/2015 at 14:07)

 "very good service"
(RD on 20/03/2015 at 09:19)

 "The IT Team are always FABULOUS!"
(DR on 12/03/2015 at 08:32)

 "thank you"
(HS on 10/03/2015 at 15:13)

 "This issue and a new one got resolved at once. Thank you for a great customer service."
(FP on 03/03/2015 at 07:49)

 "Excellent service"
(RD on 26/02/2015 at 18:05)

 "I appreciate, not only the manner in which the matter was resolved, but also the prompt response to my ticket."
(AA on 23/02/2015 at 06:58)

 "Really helpful. Thanks for the service"
(LW on 19/02/2015 at 08:46)

 "Excellent service as always!"
(DR on 18/02/2015 at 13:44)

 "Efficient, friendly, professional. Thank you."
(KA on 18/02/2015 at 11:36)

 "thanks very much - great service"
(RD on 12/02/2015 at 10:44)

 "love dealing with (analyst name), (analyst name) and (analyst name)"
(MF on 12/02/2015 at 09:39)

 "Keep up the great work!"
(LS on 02/02/2015 at 10:37)

 "Thanks for the help"
(EM on 02/02/2015 at 09:58)

 "Never have any problems with the IT Group. Always helpful, efficient and very easy to deal with!"
(DR on 29/01/2015 at 14:37)

 "Prompt attention, as always, has expedited access to files enabling work to be carried out in a timely manner. Cheers."
(AA on 29/01/2015 at 14:34)

 “Great response time . Thank you.”
(RH on 20/01/2015 at 10:52:07)

 “Thanks (analyst name)”
(BR on 13/01/2015 at 09:39:08)

 “Our Service Team are all AWESOME! What more can I say:)”
(DR on 12/01/2015 at 15:38:33)

 “Thank you”
(LE on 06/01/2015 at 08:35:46)

 “Very professional”
(RD on 22/12/2014 at 12:47:46)

 “Have a Merry Christmas and thanks for your assistance through out 2014.”
(PW on 19/12/2014 at 11:49:54)

 “(analyst name) is very patient and helpful”
(CM on 18/12/2014 at 09:15:18)

 “The IT Team is always friendly, efficient and very knowledgeable. I enjoy working with these guys!”
(DR on 15/12/2014 at 10:30:50)

 “Assistance was immediate and request completely resolved. Thanks very much.”
(AA on 12/12/2014 at 12:24:32)

 “Overall, very helpful! Thank you”
(SD on 08/12/2014 at 10:06:45)

 “Friendly and helpful as usual. Thanks.”
(PW on 18/11/2014 at 08:25:32)

 “I always receive excellent customer service from the Service Desk team.”
(VT on 14/11/2014 at 13:35:25)

 “I was surprised by the high level of security/ protection setup by IT… All contact I had with people form IT was excellent, they where very efficient and professional. Namely (analyst name), (analyst name) and (analyst name).”
(BA on 14/11/2014 at 09:24:56)

 “What can I say that hasn’t already been said! This team is fabulous, pleasant, efficient, helpful, knowledgeable and extremely patient!”
(DR on 12/11/2014 at 13:09:18)

 “(analyst name) knows I love him”
(CM on 07/11/2014 at 08:48:17)

 “Thank you :)”
(LE on 26/10/2014 at 18:07:03)

 “Nothing but praise for (analyst name) – he was very patient with me trying to nail the problem!”
(TB on 26/10/2014 at 11:03:58)

 “Keep up the good work “
(LB on 23/10/2014 at 05:15:49)

 “Thanks to (analyst name) who assisted me. He’s done a great job.”
(MA on 22/10/2014 at 12:14:08)

 “Only that we are very lucky to have a friendly, patient, informative and clever IT Team!”
(DR on 13/10/2014 at 13:34:14)

 “All the (company) IT troops are always really awesome, especially (analyst name), who is Super Awesome! It’s always a great experience with you guys, and I thank you for being patient and helpful with my incompetence.”
(RS on 01/10/2014 at 13:44:14)

“they are so clever.”
(MF on 25/09/2014 at 15:48:11)

“excellent service as always”
(JM on 23/09/2014 at 08:28:18)

“Issue was addressed and computer working again immediately “
(JS on 22/09/2014 at 13:48:20)

“Thanks for your prompt responses”
(RD on 16/09/2014 at 16:24:50)

“Fabulous team! Should be given chocolate every Friday:)”
(DR on 12/09/2014 at 12:51:40)

“Regardless of how minor the request can be, the IT team are always helpful & polite i always appreciate their assistance and patience”
(YW on 02/09/2014 at 15:40:25)

“(analyst name) was very helpful, did a great job.”
(PW on 15/08/2014 at 11:58:07)

“Always awesome service from the guys and girls at the service desk! Thanks Again :)”
(JP on 12/08/2014 at 11:41:14)

“The IT Team always resolve my issues with prompt efficiency. They are also a delight to deal with, nothing is ever too much trouble.”
(DR on 12/08/2014 at 11:27:24)

“I have always found everyone helpful thankyou.”
(RM on 04/08/2014 at 14:47:01)

“Great. All resolved in minutes. Lovely service – nothing was an issue or too much trouble. Thank you”
(UM on 31/07/2014 at 18:00:44)

“Really happy with the help and info no problems at all easy to deal with thanks”
(LB on 28/07/2014 at 08:00:58)

“(analyst name) has always been excellent in helping with any issues that we have. Thank you very much. “
(VJ on 21/07/2014 at 11:59:27)

“(analyst name) is fantastic he solves my problems straight away “
(DD on 17/07/2014 at 10:02:56)

“I started working here in September 2013 and the Service Desk have always been very helpful and professional. I have complete confidence that when I log a ticket that the Service Desk will contact me as soon as possible and resolve my issue as quickly as they can. Thankyou for always providing such a wonderful Customer Service experience!”
(VT on 16/07/2014 at 10:06:58)

“Thank you :)”
(LE on 16/07/2014 at 08:31:12)

“The IT guys were fantastic and the problem was resolved very quickly. They explained the problem and resolved it – good job :)”
(YW on 15/07/2014 at 14:57:44)

“It was absolutely fantastic that when I had a rather concerning dilemma on a Sunday that was stopping me from completing work I needed for Monday morning, that someone was able to respond to my message soon after I called on the same day and swiftly rectified the problem. Having someone, even one person, who is contactable and can rectify issues across the weekend is vital in this business. KEEP UP THE GREAT WORK !!!”
(DP on 13/07/2014 at 22:02:29)

“The IT team are always friendly, understanding and patient with an old plodder like me!!”
(DR on 10/07/2014 at 14:07:51)

“Always friendly and happy to help really knowledgable! keep up the good work guys and girls :)“
(JP on 07/07/2014 at 08:29:38)

“Very helpful and friendly”
(BJ on 03/07/2014 at 13:45:07)

“The team have helped me so much, I would like to express my gratitude to all, and many thanks to (analyst name). “
(DJ on 30/06/2014 at 17:34:03)

“When ever I have called IT service desk they have always resolved any problem i have to a high standard.”
(SN on 22/06/2014 at 16:25:01)

“They are fantastic”
(NJ on 14/06/2014 at 10:30:55)

“The IT Team are always a pleasure to deal with, effective and efficient. Their help is immeasurable!”
(DR on 10/06/2014 at 13:11:10)

“I really did appreciate having this information to hand as soon as I started on my first day. All of my interactions with IT – both on the phone and in person – have been positive and very helpful. Many thanks for all you do. Sincerely, (user name)”
(CW on 05/06/2014 at 08:45:06)

“Problem was solved quickly. IT staff member was polite and helpful. Very satisfied overall”
(LM on 26/05/2014 at 11:21:05)

“Always a pleasure, thanks.”
(RS on 25/05/2014 at 10:55:32)

“(analyst name) was very helpful and accomodating. Service was great, problem was immediately fixed.”
(JC on 23/05/2014 at 12:48:09)

“(analyst name) is always spot – on. Good to know he’s there to keep the wheels rolling ! 🙂 “
(CB on 20/05/2014 at 14:10:45)

“Whenever I have neeeded help from IT they have acted promptly and if unable to fix striaght away, have always called to let me know. Regards (user name)”
(LW on 20/05/2014 at 12:31:54)

“I was very happy with the service I recieved. The issue was resolved quickly and I was continuely told that I could call back if I had further issues. The person I spoke with was very polite and patient with me especially when I struggled to locate something on the computer, they calmly gave me a variety of directions in order to help me find it. All in all I was very happy with the service I recieved and felt as though they wanted to help me work out my problem. Great job! :)”
(KF on 18/05/2014 at 16:21:52)

“I always find your service is quite professional and excellent!”
(KT on 12/05/2014 at 14:05:06)

“Awesome Team <:) Always satisfied with the results.”
(DR on 07/05/2014 at 15:55:17)

“great work, thanks”
(NJ on 05/05/2014 at 11:29:05)

“Thank you”
(LE on 29/04/2014 at 13:32:04)

“I appreciate the prompt solutions our IT team provide, they are always helpful no matter what type of issue I am experiencing. Thank you.”
(LS on 28/04/2014 at 11:38:01)

“Thank you for the prompt response and support”
(HS on 23/04/2014 at 23:06:36)

“Request was resolved promptly and effectively.”
(LB on 23/04/2014 at 08:59:22)

“(analyst name) was quite good in sorting the issues we had with share point document uploads”
(SK on 22/04/2014 at 09:24:56)

“dont have to wait long for assistance. genuinely they want to help us especially i am a contractor working from home. very proffesional. very skillful. i am very happy. well done IT people :)”
(RS on 16/04/2014 at 10:21:03)

“Thank you (analyst name)! “
(RS on 06/04/2014 at 13:57:03)

“very helpful”
(KT on 04/04/2014 at 11:38:23)

“always have been made to feel welcome and been very helpful thank you”
(RM on 02/04/2014 at 11:31:00)

“professional service, fantastic always”
(NJ on 02/04/2014 at 08:13:02)

“The IT Group are always helpful, informative and very patient. I always enjoy working with them.”
(DR on 01/04/2014 at 14:42:28)

“Fantastic job! Well done. Keep up the good work. “
(RD on 26/03/2014 at 08:52:56)

“Great job (analyst name)! A speedy solution to a problem that may seem minor to some, but is detrimental to my job role! Keep up the excellent service, guys & girls! “
(DP on 26/03/2014 at 07:10:33)

“KEEP UP THE GREAT WORK”
(CS on 20/03/2014 at 10:10:19)

“The IT team are always very helpful and have always been a pleasure to work with.”
(LS on 19/03/2014 at 08:18:27)

“Hi Guys extremely helpful in all dealings with IT department regards (user name)”
(NP on 17/03/2014 at 06:47:06)

“Did a great job chasing toners (that were) delivered to shepparton display instead of main office.”
(LW on 12/03/2014 at 12:31:03)

“Identified and rectified problem in a professional and timely manor”
(JS on 10/03/2014 at 13:25:53)

“Thank you (analyst name)!”
(JG on 07/03/2014 at 16:17:38)

“Fabulous team. Always helpful, friendly and very efficient. Pleasure to deal with!”
(DR on 04/03/2014 at 13:23:56)

“Service staff persisted till all was resolved. Very good service. Thanks”
(UM on 27/02/2014 at 16:44:07)

“Was happy with time frame and result thank you”
(RM on 25/02/2014 at 11:03:19)

“Great job.. Keep up the good work :)”
(LE on 24/02/2014 at 08:45:52)

“I appreciate that we have a service desk and a team of committed and extremely knowledgable IT staff. They are always ready and willing to help with any issue I may be experiencing despite their busy schedules. This is very reassuring for a technology dinosaur like myself. Thank you.”
(LS on 18/02/2014 at 11:55:27)

“Thanks very much for promptness and accuracy”
(RD on 05/02/2014 at 11:37:21)

“Love dealing with the IT Team. They are always very helpful and efficient. Also very easy to deal with:)”
(DR on 29/01/2014 at 11:57:17)

“Great team, quick to act on requests.”
(MA on 27/01/2014 at 11:22:23)

“Thank you for the prompt response as we needed this resolved to take our lock up claim”
(HS on 27/01/2014 at 07:49:06)

“(analyst name) is awesome!!!!!!!!!!”
(BA on 23/01/2014 at 14:20:32)

“Service desk is doing a fantastic Job inpite of all the daily challenges the team encounters. Keep up the good work. “
(RD on 13/01/2014 at 09:20:07)

“Very happy item issue was resolved asap cheers”
(PP on 13/01/2014 at 06:33:04)

“The young man, (analyst name), I spoke with was very helpful and listened to the request / problem,and advised me as to the steps he was taking as he attended to the problem. He was easy to understand and very polite and the it issues were dealt with and resolved very quickly.”
(YW on 12/01/2014 at 10:06:48)

“very prompt service.Very pleased.”
(JM on 09/01/2014 at 15:58:54)

“Have always found the IT team to be very helpful”
(LS on 08/01/2014 at 09:33:28)

“Fast & Friendly service, thanks”
(JR on 07/01/2014 at 12:38:28)

“Thank you for resolving the service call so promptly”
(RD on 06/01/2014 at 11:23:07)

“The IT Team is awesome! Happy New Year:-)”
(DR on 02/01/2014 at 08:05:15)

“Merry Christmas to all and keep up the good work “
(JS on 16/12/2013 at 08:34:10)

“Fantastic customer service, excellent tech knowledge, very quick response time and quick resolution of issue. Keep up the good work. Well Done”
(RD on 03/12/2013 at 14:39:59)

“I’ve said it before and I’ll say it again, the IT Guys are fabulous !”
(DR on 26/11/2013 at 12:39:25)

“I thank all the It people that have helped me fix my issues especially (analyst name) & (analyst name) “
(MB on 25/11/2013 at 09:19:22)

“great service, as always :)”
(NJ on 24/11/2013 at 09:33:21)

“the team i spoke too were very helpful and the problem was sorted in record time, Thanks”
(RL on 21/11/2013 at 13:44:56)

“thank you”
(HS on 19/11/2013 at 18:05:49)

“Excellent and speedy fix.”
(MG on 19/11/2013 at 09:07:57)

“(analyst name) was very helpful and followed up this issue thoroughly.”
(AV on 13/11/2013 at 11:03:40)

“Thankyou, this matter was resolved so quickly and I really appreciate the efforts of the IT team, especially (analyst name) and (analyst name).”
(VT on 06/11/2013 at 14:15:43)

“(analyst name) was terrific”
(MP on 04/11/2013 at 10:39:11)

“Very pleased overall with Service Desk team for all enquiries”
(RD on 31/10/2013 at 11:17:48)

“I have always found (analyst name), (analyst name), (analyst name), and (analyst name) to give the most outstanding support when I’m in a pickle… Thanks so much guys :):)”
(BW on 30/10/2013 at 09:44:10)

“Awesome as usual!!”
(DR on 28/10/2013 at 10:20:45)

“keep up the good work! Fantastic service, well done!”
(RD on 28/10/2013 at 09:38:51)

“Thank you. Very patient & helpful. Cheers :)”
(LE on 24/10/2013 at 14:24:45)

“thankyou for your quick respone.”
(DC on 22/10/2013 at 14:49:33)

“Keep up the good work.You guys are great.”
(BD on 22/10/2013 at 13:21:23)

“Thank you very much, all resolved as usual :)”
(MD on 17/10/2013 at 15:03:05)

“A+++”
(AT on 17/10/2013 at 09:51:17)

“All of the IT Service consultants are great”
(HB on 14/10/2013 at 08:41:06)

“All good, was resolved as requested, again…thanks guys”
(HS on 11/10/2013 at 11:47:25)

“Job well done-if all calls were as easy as this one…”
(FL on 10/10/2013 at 06:52:58)

“(analyst name) was very prompt and very knowledgable. Wish all serivce centres were as good as you guys.”
(DW on 10/10/2013 at 05:02:04)

“Keep up the good work.”
(JB on 08/10/2013 at 10:11:13)

“Very professional”
(EB on 03/10/2013 at 08:11:10)

“you guys do an excellent job”
(RM on 02/10/2013 at 15:24:11)

“Keep up the great work!!”
(HT on 02/10/2013 at 00:19:46)

“Service desk team is reliable, professional, efficient and goes the extra mile to fix the issues. Very satisfied with their service.”
(RD on 28/09/2013 at 11:59:23)

“(analyst name) = Adorable, Delightful, Admirable, Marvellous”
(CM on 26/09/2013 at 07:50:17)

“The quick response time from (analyst name) was greatly appreciated.”
(AA on 24/09/2013 at 08:59:21)

“they are all great, thank you all”
(NJ on 20/09/2013 at 11:48:07)

“As always the IT team are awesome!”
(DR on 18/09/2013 at 15:17:22)

“Issue was looked into and resolved very quickly”
(DH on 16/09/2013 at 08:13:02)

“Great Service Always”
(KS on 14/09/2013 at 11:28:21)

“(analyst name) always gives excellent service her manner is exceptional nothing is a problem and very prompt…”
(BW on 12/09/2013 at 15:54:44)

“Keep up the job work”
(JB on 06/09/2013 at 15:34:41)

“All resolved.”
(AS on 30/08/2013 at 16:08:49)

“Very prompt action was given to me. Thanks.”
(JD on 26/08/2013 at 08:07:12)

“(analyst name) is a fantastic member of the I.T team. He is professional, friendly, extremley thorough and a pleasure to deal with. “
(CB on 23/08/2013 at 12:49:30 )

“(analyst name) was very helpful! “
(NS on 21/08/2013 at 15:20:19 )

“Was dealt with promptly…thank you”
(HS on 14/08/2013 at 22:20:18 )

“Keep up the good work all!”
(DP on 14/08/2013 at 03:00:49 )

“Keep up with the good work. Well done!”
(RD on 13/08/2013 at 12:29:41 )

“Would like to thank the Service Desk team”
(RD on 12/08/2013 at 12:02:06 )

“They were delightfully helpful. “
(NG on 11/08/2013 at 10:46:02 )

“Thankyou”
(KM on 08/08/2013 at 16:23:51 )

“Great work! Thanks (analyst name) for being so persistant in contacting me to resolve my issue.It is hard to catch us supervisors at a good time.”
(RC on 07/08/2013 at 14:50:30 )

“IT dept is awesome!!”
(LD on 07/08/2013 at 10:59:19 )

“Great Team always very helpful :)”
(BW on 06/08/2013 at 08:28:17 )

“The guy I spoke to was (analyst name), he was extremely helpful and patient as I am new to the system. He advised me as to what he was doing and assisted with links and placed them on my desktop. He resolved problems i didn’t even knew i had. Great service.”
(YW on 04/08/2013 at 12:11:58 )

“(analyst name) is my idol.”
(CM on 25/07/2013 at 10:56:58 )

“Great service thanks “
(PG on 23/07/2013 at 15:51:40 )

“Service to date has been excellent. “
(HB on 19/07/2013 at 10:56:10 )

“SUCH AN AWESOME TEAM!!! Couldn’t do without any of them.”
(DR on 19/07/2013 at 10:47:04 )

“Keep up the great work :)”
(LS on 16/07/2013 at 12:12:50 )

“I am very pleased with the quick response/reaction time. The execution was done in a very professional manner and with great attention to detail which resulted to the quick resolution of the problem. Great team, Great team work, Great results. Thank you! “
(RD on 12/07/2013 at 10:55:57 )

“Thank you”
(LE on 08/07/2013 at 08:50:55 )

“The IT department ROCKS!!!”
(LD on 04/07/2013 at 08:46:52 )

“solved internally”
(BR on 02/07/2013 at 10:11:29 )

“My Thanks to (analyst name) for a job well done others could not help with the problem regards (end user name)”
(DJ on 01/07/2013 at 07:42:51 )

“great work!”
(AO on 29/06/2013 at 11:10:26 )

“well done great help to me thank you very much”
(KF on 28/06/2013 at 07:36:33 )

“Issue was dealt with and resolved straight away hence all good from a construction point of view”
(HS on 25/06/2013 at 10:03:50 )

“Everytime I use the service desk to assist with problems its a quick turn around time. Service is great! “
(RL on 20/06/2013 at 08:33:16 )

“Ace, the support team always delivers, good to know they’re there on an ongoing basis. Definately on my Christmas card list :)“
(CB on 17/06/2013 at 15:00:49 )

“(analyst name) was great. “
(RA on 11/06/2013 at 14:13:17 )

“As always, excellent work from the team”
(DR on 11/06/2013 at 11:09:50 )

“Thank you very much for your assistance, you guys are always a great help! :)”
(PC on 11/06/2013 at 09:08:02 )

“The service team did an fantastic job in resolving the issue by chasing the supplier and even kept me updated. (analyst name) made sure that even after the issue was resolved she made sure things there were no other issues. Keep up the good work guys. “
(RD on 09/06/2013 at 11:21:46 )

“The Service Desk team are always helpful.”
(RD on 03/06/2013 at 11:42:25 )

“thanks (analyst name)”
(AC on 31/05/2013 at 10:03:38 )

“Thank you (analyst name) for your help. “
(NS on 30/05/2013 at 09:57:15 )

“awesome help, thankyou!”
(KM on 28/05/2013 at 15:03:25 )

“The IT department is always efficient and prompt with all tickets logged.”
(JB on 08/05/2013 at 14:33:31 )

“The team is always efficient, friendly and very helpful!”
(DR on 08/05/2013 at 11:52:11 )

“The response was so quick, which was great, thankyou”
(JR on 07/05/2013 at 16:42:43 )

“I have always found the Service Staff to be polite and very helpful and they have always kept me informed on the progress….. “
(BW on 18/04/2013 at 09:35:56 )

“Great service and resolves issues promptly.”
(PG on 15/04/2013 at 15:55:43 )

“I would like to thank (analyst name) & (analyst name) for all of thier time & effort, could not of asked for better, especialy with me. regards (end user name)”
(DJ on 05/04/2013 at 16:51:57 )

“Excellent and efficient and always”
(DR on 04/04/2013 at 08:05:19 )

“was very simple but was done quickly”
(RH on 21/03/2013 at 15:24:04 )

“keep up good work”
(MD on 13/03/2013 at 08:14:46 )

“Thanks for resolving the issue promptly”
(HS on 12/03/2013 at 09:57:45 )

“Fantastic service thank you….spent 2 hours wasted trying to resolve myself…fixed within seconds from you guys thanks so much “
(PG on 06/03/2013 at 11:08:08 )

“Very helpful, sorted out quickly, great to deal with”
(KM on 28/02/2013 at 08:09:25 )

“Only that as usual everything was done efficiently and exceptionally well! Thanks Team”
(DR on 27/02/2013 at 11:07:47 )

“Prompt!”
(WM on 07/02/2013 at 15:22:05 )

“As always, excellent service from the IT Team!”
(DR on 29/01/2013 at 11:01:27 )

“All good”
(TC on 29/01/2013 at 07:23:27 )

“I have found everyone great to deal with :)”
(BW on 22/01/2013 at 06:52:35)

“They are always great, professional and friendly.”
(NJ on 21/01/2013 at 14:37:13)

“Every request i put through gets fixed up easy and straight away.”
(JM on 21/01/2013 at 07:37:00)

“Good job !!”
(BD on 14/01/2013 at 07:13:39)

“Excellent service and prompt action. Very happy.”
(LG on 10/01/2013 at 11:24:26)

“Issue was resolved quickly with no interuption to my general use of the program.”
(TS on 18/12/2012 at 20:29:08)

“(analyst name) is excellent and has a great customer service attitude.”
(BW on 18/12/2012 at 10:13:13)

“IT Help desk…..STILL AWESOME!!!”
(LD on 17/12/2012 at 09:08:28)

“I have said before and I’ll say it again, the Tech Support Team are awesome. They always completely satisfy me!”
(DR on 13/12/2012 at 15:38:16)

“Service desk team is fantastic, great work!!”
(NJ on 11/12/2012 at 10:06:48)

“Thanks for making my data changes so quickly. Much appreciated!”
(AW on 10/12/2012 at 09:19:39)

“Service desk team are always great and very quick to resolve requests.”
(RP on 10/12/2012 at 08:15:04)

“As always, very good service. by the way Have a nice Chrismas and a Happy New Year, (end user name)”
(KT on 08/12/2012 at 10:12:57)

“All great. Fast and easy to understand. Thanks for your help.”
(SW on 06/12/2012 at 08:05:15)

“Always receive a polite response from the IT staff when they complete a job. and they are very quick and efficient.”
(LM on 05/12/2012 at 08:46:00)

“My praises to the Service Desk team for fixing an otherwise unknown “gremlin” – taking up to 2 hours of IT’s time. Thank you. Job well done.”
(JM on 01/12/2012 at 12:23:53)

“(analyst name) is always very quick, friendly and helpful”
(ED on 26/11/2012 at 05:44:28)

“I always find the service desk team friendly and willing to help, they always resolve any issues quickly which is great as our work can continue on smoothly.”
(LS on 22/11/2012 at 16:39:08 )

“Thanks guys you saved me!!!”
(PC on 20/11/2012 at 08:13:06 )

“Excellent help and very friendly manner great job!”
(MH on 19/11/2012 at 11:02:04 )

“IT team are always friendly and professional”
(SR on 15/11/2012 at 08:08:43 )

“Your team do a fantastic job always helpful to the IT incapeable………….”
(TC on 15/11/2012 at 08:02:42 )

“As I have said before, the IT Group are always a pleasure to deal with, very polite, prompt and efficient. Their knowledge is always a great help to us less techno savy people!! Thanks guys”
(DR on 13/11/2012 at 15:44:29 )

“Once again, the IT department has delivered :)”
(LD on 13/11/2012 at 08:20:31 )

“Very good service”
(KT on 08/11/2012 at 10:30:30 )

“Service was great as was their customer service”
(AB on 06/11/2012 at 08:26:24 )

“Was looked into and resolved quickly and followed up to ensure everything was ok”
(DH on 05/11/2012 at 07:00:45 )

“Very helpful, very polite,”
(SG on 02/11/2012 at 11:13:49 )

“thanks :)”
(SD on 01/11/2012 at 12:28:37 )

“Very happy with the service fantastic thank you very much”
(IH on 30/10/2012 at 11:07:33 )

“(analyst name) is awesome and very erffecient”
(MM on 21/10/2012 at 13:56:55 )

“Thank you”
(LE on 17/10/2012 at 07:53:23 )

“Dealing with the Service Team is always a pleasure and very satisfactory. Problems are solved very efficiently and fuss free. They get a big tick from me!!!”
(DR on 11/10/2012 at 11:03:59 )

“Thanks IT, you were very friendly and helpful!!”
(PC on 08/10/2012 at 10:13:37 )

“Keep up the good work”
(JR on 05/10/2012 at 09:18:49 )

“All interactions with the Service Desk have been excellent so far. I have no complaints with the efficiency of having requests resolved or with the communications I have with the staff. In my opinion, they go beyond what a request asks of them.”
(SE on 03/10/2012 at 10:57:45 )

“IT team are always very helpful and always resolve everything as requested”
(JM on 25/09/2012 at 08:39:42 )

“IT Help desk is awesome!!”
(LD on 12/09/2012 at 09:43:50 )

“Very prompt response as always.”
(NB on 11/09/2012 at 09:06:15 )

“Great work”
(TC on 11/09/2012 at 08:54:04 )

“Great work, thanks”
(KT on 26/08/2012 at 13:43:03 )

“Very willing to assist”
(JD on 22/08/2012 at 08:47:16 )

“Thank you but no longer need for this to be fixed up. Great service though!”
(AK on 21/08/2012 at 08:42:44 )

“Very quick response and quick fix. Thanks.”
(JD on 15/08/2012 at 06:37:01 )

“I believe the service for any issues with our system etc has improved greatly.. Thank you”
(LS on 13/08/2012 at 11:48:00 )

“They followed up through the entire issue, handed off seamlessly to the original issue owner and resolved with clarity and professionalism. Well done. Phone manner was courteous and generated comfort that the matter would be fixed as opposed to the often experienced feeling of uneasec that you’ve just been dished off to ayt another phone worker.”
(MK on 09/08/2012 at 09:42:49 )

“(analyst name) and (analyst name) were all fantastic, and (analyst name) follow up was proffesional and prompt.”
(BW on 08/08/2012 at 10:28:55 )

“Keep up the good work”
(AB on 08/08/2012 at 10:06:56 )

“Very polite staff and very fast service. Great work!”
(YP on 07/08/2012 at 08:59:52 )

“I always find the Service Desk Team more that willing and helpful with any issues. The response time is excellent and the guys are always efficient, polite and very friendly. Well done guys!! It really is a pleasure dealing with you all.”
(DR on 06/08/2012 at 10:41:14 )

“The team are always excellent and professional”
(SR on 06/08/2012 at 09:13:27 )

Reach Us

Contact us for a confidential discussion on how our team can help your business.

L5, 9 Sherwood Road, Toowong, QLD , Australia

Contact us today

© 2012–2020 Service Innovation Pty Ltd