Service Innovation

We design, implement and manage IT systems that help businesses increase productivity and reduce risk.

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IT Support Services

Helping Businesses Succeed since 2012

Service Innovation is an Australian-owned IT Application and Support provider.  We focus on delivering real business outcomes for our customers. From Custom Applications, Service Desk, Cloud, Telephony, Websites, through to a Complete AWS Server Migration and Parallels RAS application delivery.  We have your IT needs covered.


Custom business applications

Process digitisation and streamlining

Job flow optimisation and visibility


Office 365 Migration

Google Apps Migrations

Managed Office 365


Website refreshes and shopfronts

WordPress migrations and hosting

Technical SEO


AWS Cloud Server Migrations

Parallels RAS Servers

Cloud Application Delivery

Managed Services

IT Support Services

Managed AWS Servers

Managed Security

servers managed in AWS


of support calls answered in 30 seconds


customer satisfaction (all time)

thank you notes from customers - read them!

Platforms & IT Support Services Partners

Service Innovation: AWS Partner | 70+ servers under management
Service Innovation: Parallels RAS Premier Partner
Service Innovation: Google Partner | G-suite implementations
Office 365 Microsoft 365
Service Innovation Shopify Partner
Kinsta Premium WordPress hosting
Service Innovation WordPress
NinjaRMM - patching, reporting, antivirus
Service Innovation: Bitdefender Security Solutions

Business Benefits

Replacing some or all of your in-house IT functions with our IT support services (managed services) can provide significant benefits, depending on your business goals.


Service innovation can increase the effectiveness of your employees by providing them with high quality, personalised end user support. This reduces employee frustration, and improves job satisfaction. We we also ensure high availability of your systems and networks. Less down time!


We understand that our customers need to rapidly changing market conditions. Our services enable our customer to respond with agility and flexibility to grow as your business and IT needs change. Our support agreements cater for change, and provide flexible options such as per-user costing, with no lock ins. Our systems enable scaling of your IT infrastructure on demand to quickly address market opportunities to enable growth, rather than inhibiting it.


We invest in market-leading IT service technologies, and implement and maintaining ITIL-based IT Service Management processes and frameworks. Your business risk can be reduced as you benefit from our broad skills across a range of clients, technical environments and practices.


Selectively replacing in-house IT functions with Service Innovation’s managed services will give you full visibility of the IT services being delivered, and can deliver direct costs savings. As a result, this will provides increased cost control, transparency, and budget certainty.

Featured Solutions

Empower your employees to work anywhere with our Parallels Remote Application Server RAS Solutions.


You need your employees to be able to work anywhere, at any time, on any device, reliably and quickly. Now they can.

Our Parallels Remote Application Server (RAS) Solution, running in the Amazon (AWS) cloud will enable this, without compromising security.

Parallels RAS is a cost-effective application delivery and VDI solution, that allows your employees to access and use applications, desktops and data from any device. 

Move your business to the cloud with our AWS Cloud Server Migration and management services.

There are a number of reasons why customers migrate to the cloud, including;

  • better security,
  • enhanced performance,
  • higher availability,
  • pay-per-use (more cost effective, reduced capital expenditure), and 
  • scalability both up and down (business agility).

Migrating the AWS cloud is also beneficial for companies;

  • undertaking data centre consolidation or rationalisation projects,
  • preparing for an acquisition, or
  • wanting to rationalise infrastructure sprawl.

Service Innovation currently manages over 76 Servers in Amazon Web Services (AWS).  

Still running Exchange? We can migrate you to Office 365 - and run it for you.

Office 365 is an integrated experience of applications and services, designed to enable businesses to communicate and grow.  All your familiar applications such as  Word, Excel, PowerPoint, Project and more, are available via subscription, and updated monthly, with the latest features and security updates.

Collaborate in Microsoft Teams, the new hub for teamwork where you can chat, organise meetings, and share files. Save files to OneDrive with one terabyte of online storage, allowing access across devices and on the go.

Migration to Office 365 is a project that that needs specialist skills, and IT Support Services.  Parter with us to make this process seamless for your employees.

Your people are your greatest security risk. Let us protect your company from threats with our device and email security solutions.

Service Innovation IT Support Services provide the most effective security and compliance solutions to protect employees.

Our Remote Monitoring & Management (RMM) of devices, combined with managed antivirus helps to keep both known and emerging malware off workstations, laptops and servers. Our implementation of Bitdefender Antivirus feature not only stays up to date with the latest threats using traditional signature-based protection, but also protects against new viruses using sophisticated heuristic checks and behavioural scanning.

Our proactive Office 365 Security Management and Proofpoint solutions help defend your company from malware, credential phishing, and impersonation across email. 

Construction industry solutions

If you have legacy applications our Parallels RAS solutions delivered from the Australian AWS Data Centres can deliver them to day device. Even your legacy Windows server applications and ERP systems like SAGE and Timberline.

Applications can be delivered to any employee on any device — without needing to install the application on the device.

We can deploy these applications in isolated virtual containers making multiple instances possible without any of the problems typically associated with legacy client/server based ERP solutions. This provides organisations with the flexibility they need to update legacy applications at their own pace.

Service Innovation is a Parallels Premier Partner and Parallels Certified ISV/MSP. We have 8 years experience with Parallels RAS.

IT Support Services

Why Parallels RAS?

Service Innovation delivers Parallels RAS solutions from Australian AWS Data Centres. Parallels RAS allows companies to seamlessly deliver applications and desktops to any device to; 

  • Embrace digital transformation by enabling flexible working from any device, anywhere, anytime.
  • Improve data security by centralising, monitoring and restricting access to corporate assets while reducing total cost of ownership (TCO).
  • Enhance business agility by scaling your IT infrastructure on demand to quickly address market opportunities.

Increase employee satisfaction and well-being by providing flexible workspaces accessed from anywhere, at any time.

With its intuitive user experience, Parallels RAS makes teleworking smooth and effortless across any device.

Our Parallels RAS Solution Webinar Series

 Obligation-free recorded webinars outlining some of the key benefits of Parallels RAS - Join us today!

Parallels RAS Enriches Windows Virtual Desktop

Parallels RAS integrates with and extends the Windows Virtual Desktop experience. Join our webinar to gain a deeper insight into how the integration works and the benefits it offers.

Learn Why IT Teams Prefer Parallels RAS to Citrix

Join this webinar to learn why thousands of organisations have already switched to Parallels RAS for Reduce Complexity, Lower TCO, and no expensive consultancies!

Remote Working after Lockdown

Watch our webinar to learn how working life may be affected by the easing of lockdowns, and how Parallels Remote Application Server (RAS) can help.

Reach Us

Contact us for a confidential discussion on how our team can help your business.

Level 1, 16 McDougall Street,
Milton QLD 4064

Contact us today

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