IT Support Services
Helping Businesses Succeed since 2012
Service Innovation is an Australian-owned IT Support Services provider. Our IT Managed Services are focused on delivering exceptional IT support services and outcomes for our customers. From Service Desk, Security, Cloud, Telephony, Websites, through to a Complete AWS Server Migration and Parallels RAS application delivery. We have your IT needs covered.
servers managed in AWS
of support calls answered in 30 seconds
customer satisfaction (all time)
thank you notes from customers - read them!
Replacing some or all of your in-house IT functions with our IT support services (managed services) can provide significant benefits, depending on your business goals.
INCREASE EMPLOYEE PRODUCTIVITY AND SATISFACTION
Service innovation can increase the effectiveness of your employees by providing them with high quality, personalised end user support. This reduces employee frustration, and improves job satisfaction. We we also ensure high availability of your systems and networks. Less down time!
MANAGE GROWTH AND CHANGE
We understand that our customers need to rapidly changing market conditions. Our services enable our customer to respond with agility and flexibility to grow as your business and IT needs change. Our support agreements cater for change, and provide flexible options such as per-user costing, with no lock ins. Our systems enable scaling of your IT infrastructure on demand to quickly address market opportunities to enable growth, rather than inhibiting it.
REDUCE BUSINESS RISK
We invest in market-leading IT service technologies, and implement and maintaining ITIL-based IT Service Management processes and frameworks. Your business risk can be reduced as you benefit from our broad skills across a range of clients, technical environments and practices.
CONTROL AND REDUCE IT COSTS
Selectively replacing in-house IT functions with Service Innovation’s managed services will give you full visibility of the IT services being delivered, and can deliver direct costs savings. As a result, this will provides increased cost control, transparency, and budget certainty.
Empower your employees to work anywhere with our Parallels Remote Application Server RAS Solutions.
You need your employees to be able to work anywhere, at any time, on any device, reliably and quickly. Now they can.
Our Parallels Remote Application Server (RAS) Solution, running in the Amazon (AWS) cloud will enable this, without compromising security.
Parallels RAS is a cost-effective application delivery and VDI solution, that allows your employees to access and use applications, desktops and data from any device.
Move your business to the cloud with our AWS Cloud Server Migration and management services.
There are a number of reasons why customers migrate to the cloud, including;
- better security,
- enhanced performance,
- higher availability,
- pay-per-use (more cost effective, reduced capital expenditure), and
- scalability both up and down (business agility).
Migrating the AWS cloud is also beneficial for companies;
- undertaking data centre consolidation or rationalisation projects,
- preparing for an acquisition, or
- wanting to rationalise infrastructure sprawl.
Service Innovation currently manages over 76 Servers in Amazon Web Services (AWS).
Still running Exchange? We can migrate you to Office 365 - and run it for you.
Office 365 is an integrated experience of applications and services, designed to enable businesses to communicate and grow. All your familiar applications such as Word, Excel, PowerPoint, Project and more, are available via subscription, and updated monthly, with the latest features and security updates.
Collaborate in Microsoft Teams, the new hub for teamwork where you can chat, organise meetings, and share files. Save files to OneDrive with one terabyte of online storage, allowing access across devices and on the go.
Migration to Office 365 is a project that that needs specialist skills, and IT Support Services. Parter with us to make this process seamless for your employees.
Your people are your greatest security risk. Let us protect your company from threats with our device and email security solutions.
Service Innovation IT Support Services provide the most effective security and compliance solutions to protect employees.
Our Remote Monitoring & Management (RMM) of devices, combined with managed antivirus helps to keep both known and emerging malware off workstations, laptops and servers. Our implementation of Bitdefender Antivirus feature not only stays up to date with the latest threats using traditional signature-based protection, but also protects against new viruses using sophisticated heuristic checks and behavioural scanning.
Our proactive Office 365 Security Management and Proofpoint solutions help defend your company from malware, credential phishing, and impersonation across email.
Construction industry solutions
If you have legacy applications our Parallels RAS solutions delivered from the Australian AWS Data Centres can deliver them to day device. Even your legacy Windows server applications and ERP systems like SAGE and Timberline.
Applications can be delivered to any employee on any device — without needing to install the application on the device.
We can deploy these applications in isolated virtual containers making multiple instances possible without any of the problems typically associated with legacy client/server based ERP solutions. This provides organisations with the flexibility they need to update legacy applications at their own pace.
Service Innovation is a Parallels Premier Partner and Parallels Certified ISV/MSP. We have 8 years experience with Parallels RAS.
Provide remote access to your SOLIDWORKS® PDM with our in-cloud AWS Product Data Management (PDM) solutions.
SOLIDWORKS® PDM is a data management system that stores and organises all your engineering CAD data and other documents in a central vault. It utilises a relational database to manage all the information about the files and references, users and group permissions, and has workflow processes and more. In short – it improves collaboration, reduces errors and improves the productivity of design teams. However collaboration and data security from multiple locations has always been a challenge – until now.
There are a number of reasons our customers are engaging Service Innovation to move their SOLIDWORKS® PDM to the AWS EC2 cloud, including;
- seamless access to SOLIDWORKS PDM from anywhere
- improved data security and daily snapshots
- enhanced performance (and consistent speed for all users, wherever they are)
- higher availability, with multiple data centre options available
- pay-by-the-month (more cost effective, reduced capital expenditure), and
- scalability both up and down when needed (business agility).
Service Innovation currently manages over 76 Servers in Amazon Web Services (AWS). Contact us today to learn about running SOLIDWORKS PDM in the cloud.
Why Parallels RAS?
Service Innovation delivers Parallels RAS solutions from Australian AWS Data Centres. Parallels RAS allows companies to seamlessly deliver applications and desktops to any device to;
- Embrace digital transformation by enabling flexible working from any device, anywhere, anytime.
- Improve data security by centralising, monitoring and restricting access to corporate assets while reducing total cost of ownership (TCO).
- Enhance business agility by scaling your IT infrastructure on demand to quickly address market opportunities.
Increase employee satisfaction and well-being by providing flexible workspaces accessed from anywhere, at any time.
With its intuitive user experience, Parallels RAS makes teleworking smooth and effortless across any device.
Our Parallels RAS Solution Webinar Series
Obligation-free recorded webinars outlining some of the key benefits of Parallels RAS - Join us today!
Parallels RAS integrates with and extends the Windows Virtual Desktop experience. Join our webinar to gain a deeper insight into how the integration works and the benefits it offers.